Description and Requirements
Title: Pet Business Coordinator
Location - Jeffersonville, IN - Hybrid (3 in office, 2 work from home)
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Summary of Responsibilities:
The Pet Business Coordinator will be responsible for providing administrative support to the Pet business team as well as managing employee engagement initiatives.
Must be able to work independently with minimal supervision and demonstrate excellent interpersonal and communication skills. Attention to detail and high-quality standards are required. Must have a passion for people and culture.
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Principal Responsibilities:

• • Answer and direct phone calls and emails for the business
• • Own management of back-office phone system and setup
• • Organize and schedule appointments and meetings
• • Organize meals and catering as needed for onsite events
• • Receive and schedule shipments for the Pet business
• • Postal management to include batch processing, incoming and returned mail as well as sorting and scanning of claims docs received via mail
• • Manage OFAC reporting for Pet
• • USCDP management for Pet
• • Own key fob setup and management for Pet facility access
• • Maintain org chart and maintenance of Pet All Associates email distribution
• • Manage print requests from internal team members
• • Inventory management to include restocking of supplies and IT hardware within the Pet facility
• • Coordinate maintenance for Pet facility
• • Manage Pet Issue Tracker
• • Pet Crisis Management Team Lead
• • Assist with collection of claims documentation for audits and compliance reviews
• • Own Pet Employee Engagement program to include regular onsite as well as virtual events, networking and team building opportunities as well as motivational initiatives
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Knowledge/Skills/Competencies Required:

• High School Diploma or equivalent
• 3+ years of relevant experience
• Exceptional customer service capabilities
• Demonstrated ability to work to a high-quality standard
• Outstanding attention to detail with good follow-up skills, proactive, stays ahead of requests
• Excellent organizational and time management skills; Calendar/schedule management
• Must be a self-starter
• Experience with employee engagement initiatives a plus
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness.

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid