The Role
Provide customer service and administrative support for identity credentialing: verify identities, process credential requests and maintenance, maintain accurate electronic records, operate credentialing equipment, troubleshoot basic office hardware, and protect sensitive information per security policies.
Summary Generated by Built In
Position Summary
The Personnel Assistant II (Identity Credentialing Specialist) provides professional customer service and administrative support in a secure credentialing environment. This position verifies customer identity, processes credential applications and updates, maintains electronic records, and ensures compliance with established organizational policies, security requirements, and operating procedures. The successful candidate demonstrates exceptional attention to detail, professionalism, and a commitment to providing outstanding customer service while safeguarding sensitive information.
Responsibilities
The Personnel Assistant II (Identity Credentialing Specialist) provides professional customer service and administrative support in a secure credentialing environment. This position verifies customer identity, processes credential applications and updates, maintains electronic records, and ensures compliance with established organizational policies, security requirements, and operating procedures. The successful candidate demonstrates exceptional attention to detail, professionalism, and a commitment to providing outstanding customer service while safeguarding sensitive information.
Responsibilities
- Provide courteous, professional, and timely customer service to individuals requesting identity credentialing and related administrative services.
- Verify customer identity and eligibility using authorized credentialing and enrollment systems.
- Process new credential requests, renewals, replacements, updates, and related administrative transactions.
- Review applications and support documentation for completeness, accuracy, and compliance with established procedures.
- Enter, update, and maintain electronic records with a high degree of accuracy.
- Assist customers with application requirements, documentation, and eligibility questions.
- Process credential maintenance transactions, including password resets, certificate updates, and account maintenance, as authorized.
- Operate credential production equipment, scanners, cameras, printers, computers, and other office equipment.
- Perform basic user-level maintenance and troubleshooting of office equipment.
- Protect sensitive and confidential information in accordance with applicable privacy and security requirements.
- Maintain accountability of controlled materials, supplies, and equipment.
- Respond to customer inquiries by telephone, email, and in person in a professional and courteous manner.
Required Qualifications
- High school diploma or equivalent.
- Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or a related field.
- Experience using computerized information systems for data entry and record maintenance.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Strong organizational, communication, and customer service skills.
- Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities.
- Experience in identity management, credentialing, records administration, or document verification.
- Experience working in a highly regulated or security-focused environment.
- Experience providing face-to-face customer support in a high-volume office.
- Experience using enterprise database applications.
Skills Required
- High school diploma or equivalent.
- Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or related field.
- Experience using computerized information systems for data entry and record maintenance.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Strong organizational, communication, and customer service skills.
- Ability to successfully complete required background screening and maintain eligibility for access to secure systems and facilities.
- Experience in identity management, credentialing, records administration, or document verification.
- Experience working in a highly regulated or security-focused environment.
- Experience providing face-to-face customer support in a high-volume office.
- Experience using enterprise database applications.
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The Company
What We Do
North South Consulting Group, LLC is a full-service government contracting firm specializing in human resources, recruiting, marketing, IT support, and language services.
