Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.
Position Overview
Crossroads is seeking full-time Personnel Assistant-I to provide military HR support services within the Military Personnel Division at Fort Knox, KY.
Primary Duties:
· Performs as HR specialist within military HR work centers that may include Personnel Records, Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Reassignment Processing, Transition and Retirement Services.
· Publicly address large groups of Soldiers.
· Protect privacy, administer training, and ensure policy and procedure compliance.
· Interact via phone, email and in person with customers from the military, their family and other entitled persons of Department of Defense (DoD) association, including contractors and their affiliates.
· Perform other duties as required.
Qualifications:
· Ability to work effectively with others and acts professionally in an office environment.
· Ability to interact with and utilize database and associated record keeping systems.
· Ability to operate in a Windows environment with experience in Microsoft Word and Excel and Internet Explorer.
· Ability to communicate both orally and in writing with individuals from a variety of backgrounds and varying levels of understanding.
· Ability to demonstrate strong customer service skills both in person and by telephone, and to work effectively as a team member.
· Ability to plan, organize and prioritize work in a high volume fast paced environment.
· Ability to interpret applicable military regulations, policies, and directives.
Education:
· High School Diploma/GED required.
· Associate’s degree preferred.
Background Investigation:
· Tier 1 or equivalent.
Veterans are encouraged to apply.
Benefits
- Medical/Dental/Vision Benefits Offered
- 401k
- Life Insurance plans
- Employee Health and Wellness program
Why Crossroads?
Crossroads Talent Solutions, LLC is a veteran-friendly EOE-Disability/Vets employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Veteran/Disabled
Skills Required
- Ability to work effectively with others and act professionally in an office environment
- Ability to interact with and utilize database and associated record keeping systems
- Ability to operate in a Windows environment with experience in Microsoft Word and Excel and Internet Explorer
- Ability to communicate both orally and in writing with individuals from diverse backgrounds
- Strong customer service skills in person and by telephone, and ability to work as a team member
- Ability to plan, organize and prioritize work in a high volume fast paced environment
- Ability to interpret applicable military regulations, policies, and directives
- High School Diploma or GED
- Associate's degree
- Background investigation Tier 1 or equivalent
