Personalisation Head

Posted 2 Days Ago
Be an Early Applicant
Mbabane, Hhohho, SWZ
In-Office
Expert/Leader
Financial Services
The Role
Leads a multidisciplinary insights and analytics team supporting personalized client conversations for high-net-worth clients. Designs and delivers a client conversation portal enabling bankers to provide contextually relevant recommendations. Owns end-to-end translation of quantitative analysis and customer insights into actionable conversations that achieve customer and commercial outcomes.
Summary Generated by Built In
Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To create and manage a multi-disciplinary insights and analytics team that partners in the design and delivery of personalised client conversations for CHNW Clients, country. To design, develop and execute a client conversation portal (e.g. NBA) enabling bankers to have contextually relevant and meaningful conversations with clients.

Qualifications

Type of Qualification: First Degree
Field of Study: Mathematical Sciences
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce

Experience Required
Personalisation, CHNW
Personal and Private Banking
8-10 years
Proven experience in deep quantitative, analytics, and modelling environments with proven track record on delivering both customer and commercial outcomes. Proven track record in customer insights and analytics environment with end-to-end accountability on translating data in to insights and translating the derived insights in to actionable customer conversations delivering both customer and commercial outcomes.

 

Behavioural Competencies:

 

  • Developing Strategies
  • Embracing Change
  • Empowering Individuals
  • Establishing Rapport
  • Generating Ideas
  • Making Decisions
  • Producing Output
  • Pursuing Goals
  • Showing Composure
  • Taking Action
  • Understanding People
  • Valuing Individuals

Technical Competencies:

  • Business Acumen (Audit)
  • Economic Capital Management
  • Financial Acumen
  • Financial Analysis
  • Risk Identification
  • Risk Reporting
  • Risk/ Reward Thinking

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The Company
HQ: Johannesburg
63,856 Employees
Year Founded: 1862

What We Do

As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.

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