Personal Training Manager

OVERVIEW: 

A Club4Fitness PT Manager is responsible recruiting for, hiring, onboarding, and mentoring new and existing personal trainers to become get acclimated to the performance expectations of the Club4Fitness personal training program as well as to ensure that the program grows and/or maintains targeted levels of monthly production.  At all times, the PT Manager must demonstrate a thorough understanding and ability to perform all aspects of the personal trainer position along with full understanding of organizational and departmental policies, is expected to disseminate changes in policy, procedure, or performance expectations to his/her department in a clear, concise, and timely manner while representing the organization positively.

ESSENTIAL DUTIES & RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and or ability required to perform this role:
 

• Provides new personal training staff a specific schedule of onboarding activities (to cover the first 30 days of employment) and either works with that new personal trainer personally or assigns the coaching responsibilities to the Assistant PT Manager (when appropriate) to cover all continuing aspects of new hire mentorship
• Schedules trainings so as to ensure that personal training staff personnel develop a thorough working knowledge of the Peak or ABC Financial point of sale system, as is appropriate to each CLUB4 facility
• Coaches personal trainers on running an effective consultation for a prospective training client; Shadows previously trained personal trainers to evaluate their proficiency on providing client consultations
• Instills in the personal training staff all fundamental skills related efficiency of appointment setting for fitness consultations and overall prospecting within his/her assigned personal training department
• Leads all personal training staff by example in knowing, following, and understanding specific personal training and also C4F policies and procedures, with an emphasis on full understanding of current personal training cancel/freeze policies/procedures
• Conducts session quality reviews of existing personal training staff
• Assigns clients to new trainers
• Supports the Personal Training Director in engaging new member clients by effectively disseminating and supporting new personal training sales strategies, as rolled out by the Personal Training Director
• Performs consults (monthly minimums as determined by Persona Training Director)
• Understands departmental KPI's and metrics such that s/he can successfully support Club and organizational efforts to improve overall personal training sales growth as well as guide the development of individual personal trainers while they build clientele
• Responsible for promoting client retention by providing support, direction, and education to all CLUB4 PT teams, as needed
• Trains (and assigns) personal training staff on monthly trainer business plans as well as daily/weekly reporting
• May be asked to provide support at new CLUBs during grand openings
• Coordinates with PT Director on developing a specific game plan (focus of activities) for each CLUB4 facility visit as best meets the needs of the CLUB4 location at that given time (topics may include sales, recruiting, training and development, booking/prospecting etc.)

• Under the direction of PT Director, the PT Manager may assist with scheduled interviews to be held during the week of his/her visit 
• submits any required daily/weekly/monthly assignments and reports PTD/Regional 
• Demonstrates proficiency in (working knowledge of) Trainerize 
• Maintains a high level of customer service through healthy communication with members; while training staff, and also when conducting communications regarding either employee or member issues and adheres strictly to all C4F customer service standards
• Conducts regular audits as assigned by the PT Director (i.e., quality control checks and inspection of client binders, Trainerize profiles, consultation worksheets, calendar management etc.)
• Follows all guidelines outlined in the Personal Trainer job description

ORGANIZATIONAL RELATIONSHIPS: 

The position reports directly to the Personal Training Director assigned to PTM’s Club facility.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

• Experienced Certified Personal Trainer with previous experience training private clients
• Knowledge of physiology, exercise technique, and body mechanics so as to assess and provide necessary guidance in regard to functional training for women during pregnancy as well as to members recovering from illness or injury and improve repetitive motions or offer alternative to endurance and/or strength training activities
• The ability to pass a personal training Strength and Conditioning Assessment
• Both detail- and results-oriented with high degree of professionalism and organizational skills and an ability to multi-task 
• Positive, motivating and effective interpersonal communication skills
• Desire and capacity to train all fitness levels
• Have a high level of understanding and presence across social media.
• CPR/AED certification
• Excellent communication and customer service skills, including gregarious personality, an innate ability to motivate and inspire, and unstoppable energy
• Demonstrated ability to work both autonomously and collaboratively within teams

2) Minimum certifications/education/experience level:

• High School Diploma or equivalent (GED) is required; 2- or 4-yr degree in an exercise science or related field is preferred
• Previous personal training sales experience, a plus
• Must hold a current fitness certification from an approved education company such as ACSM, ACE, NASM, NCSA, AFFA, NFPT (NCCA Certified)
• Must be CPR/AED certified

Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• Mental Demands:  Reading; ability to communicate effectively (verbal and written); maintain emotional control under pressure
• Physical Demands/Environmental Factors:  Work with frequent interruptions; climbing, stretching, frequent light lifting of books, boxes; occasional lifting of up to 50 pounds; frequent use of computer and repetitive hand motions 

• Regulated air temperature and humidity in gym facilities and office environment, however, temperatures and humidity may be elevated while group and personal exercise activities are being performed
• Regular standing, walking, crouching, kneeling, stretching, lifting, and other physical activity are required while performing the duties of the role
• Sitting, close reading, and typing are required while performing the duties of the role
• Noise level is generally low but may be louder and more intense in gym facilities
• Hours are scheduled and will include early mornings, late evenings, and some weekend assignments.  Additionally, there will be special occasions and/or activities that require extended hours of availability related to events, launches, Club openings, etc., but the need to remain flexible enough to meet client availability is paramount. Further, the Lead Personal Trainer will be expected to ‘fill in’ when a PTM is not available.

• Work schedules are standardized and changes must be pre-approved by the Personal Training Director: