Position Purpose
The Personal Support Aide plays a vital role in maintaining a safe, respectful, and supportive environment for individuals experiencing homelessness. This position provides basic care for shelter residents while ensuring adherence to safety protocols, cleanliness standards, and organizational policies. The role requires compassion, consistency, and a strong commitment to serving vulnerable populations, including weekend availability.
What You Will Do
Monitor daily resident activities and document observations during each shift
Enforce shelter rules, safety protocols, and cleanliness standards
Conduct routine facility walkthroughs to identify safety or maintenance concerns
Respond to emergencies and conflicts with professionalism and compassion
Assist with distribution of supplies to residents as needed
Communicate census updates and key information to shelter and case management staff
Collaborate with case managers to support resident needs and goals
Maintain confidentiality and adhere to all Mercy Care and Trinity Health policies
Minimum Qualifications
High School Diploma or GED (required)
CPR/First Aid certification and valid Georgia Driver’s License (required)
Preferred: Experience or education in social services, psychology, or human services
Preferred: Experience working with underserved or vulnerable populations
Position Highlights and Benefits:
Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
Opportunity to get paid daily – through DailyPay
Paid holidays and generous Paid Time Off (PTO)
Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
Fast response interview times and job offers.
Ministry/Facility Information:
Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Skills Required
- Compassion, consistency, and strong commitment to serving vulnerable populations
- Weekend availability
- Ability to maintain confidentiality and adhere to organizational policies
- Ability to enforce shelter rules, safety protocols, and cleanliness standards
- Ability to respond to emergencies and conflicts professionally and compassionately
- Ability to monitor resident activities and accurately document observations
- Ability to perform routine facility walkthroughs and identify safety or maintenance concerns
- Ability to communicate census updates and collaborate with case management staff
What We Do
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 131 continuing care locations, the second largest PACE program in the country, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion returned to its communities in the form of charity care and other community benefit programs.
