Personal Assistant
Location: Glasgow
Sector: Legal Administration
Contracts Type: Full-time
Salary: £33,750.00
About the Role:
We are seeking a dynamic and experienced Legal Personal Assistant to provide enhanced, proactive support to fee earners to enable them to operate efficiently. The support provided needs to be a seamless legal service to clients. The Legal Personal Assistant role is expected to use a high degree of self-management and initiative and to maintain a high level of confidentiality.
Key Responsibilities:
In line with policies and procedures, key responsibilities include but are not limited to:
- Proactively managing complex diaries for both partners and fee earners
- Answering telephone calls in a timely fashion, taking clear and detailed messages
- Organising internal and external meetings. Greeting visitors and arranging client refreshments
- Liaising with clients via email or telephone and acting as a point of contact
- Assisting fee earners in the billing and credit control process. Generating accurate billing reports, draft bills, and accompanying letters in a timely manner Assisting fee earners with finance tasks, namely requesting cheques, CHAPS/BACS payments, bank transfers and paying in money received, as appropriate
- Ensuring accurate and timely use of client relationship management tool to facilitate matter opening, maintenance, closure and archiving
- Maintaining up to date client records on the firm’s client relationship management tool, including client contact details, client specific requests in relation to billing and bill formats, details of other parties etc in line with the firm’s policy and processes
- Co-ordinating fee earner movements and making travel arrangements
- Managing the client and matter inception process ensuring files are opened in a timely manner in accordance with the firm’s policies
- Managing the process of submitting partner/fee earners expenses in a timely manner
- Co-ordinating the completion of document production (including digital dictations/manuscript amendments), e-filing and file management, photocopying and scanning services, organising couriers, sending out of letters/faxes etc
- Undertaking any departmental specific tasks (e.g. working with Bundledocs, Land Registry portal, Searchflow etc)
- Adhering to and participating in the AML processes as per the firm’s protocol
- Actively participating in all relevant training provided by IO (The Academy) and/or the client
- Demonstrating flexibility with working practices/processes in line with the business need, especially in times of pressure/ high workload
- Assisting other members of the department, both proactively and at the request of the team leader and work effectively with other legal and support departments as required
- Any other relevant duties as reasonably requested by the fee earners or your line manager
Qualifications/Experience:
- Exceptional standard of written and verbal communication
- Proficient multi-tasker
- Competent with the Microsoft Office suite
- Team player
- Excellent interpersonal skills
- Solutions focused
- Have a high level of confidentiality & integrity
- Exceptional attention to detail
We are an equal opportunity employer and welcome applications from all qualified individuals. We look forward to hearing from you
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.
Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
