Personal Assistant – MI Civil Claims
Full-time | Permanent | Melbourne
About Avant
Avant is Australia’s leading medical defence organisation, with a proud heritage of protecting Australian medical professionals for over 130 years. Today, we support more than 90,000 health practitioners and medical students with market-leading products and services.
About the Role
We’re seeking an organised and proactive Personal Assistant to join our MI Civil Claims team in Melbourne on a full-time, permanent basis.
You’ll provide high-quality secretarial and administrative support to Practice Managers, Claims Managers and Medical Advisors, helping deliver an efficient and professional service to Avant’s members.
Key Responsibilities
- Prepare, format and proofread claims documentation, correspondence, statements and submissions.
- Manage digital dictation, document filing and claims records in line with established procedures.
- Process payments, invoices and accounts accurately and within required timeframes.
- Handle telephone enquiries and messages, escalating urgent matters promptly.
- Maintain confidentiality and ensure claims documentation is managed securely.
- Process government recovery applications, reconcile invoices and prepare documentation for the Reinsurance team.
- Provide general administrative support to the Civil Claims team as required.
About You
You’re a detail-oriented administrator with strong organisational skills and the ability to manage competing priorities in a busy professional environment.
You’ll ideally bring:
- Demonstrated experience in administration and secretarial support.
- Excellent written and verbal communication skills.
- Strong time management and organisational skills.
- High attention to detail and a commitment to confidentiality.
- Proficiency in Microsoft Office.
- Previous experience in a legal, insurance or health administration environment will be highly regarded.
Why Join Avant?
Join a purpose-driven organisation that plays an important role in supporting Australia’s medical profession. You’ll be part of a collaborative team where your contribution makes a difference.
Apply now to join Avant’s Civil Claims team in Melbourne.
Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
Our inclusive workplace is somewhere everyone can succeed.
Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at [email protected]
Skills Required
- Demonstrated experience in administration and secretarial support
- Excellent written and verbal communication skills
- Strong time management and organisational skills
- High attention to detail and commitment to confidentiality
- Proficiency in Microsoft Office
- Previous experience in a legal, insurance, or health administration environment
What We Do
Avant is an Australian member-owned organisation founded by doctors in 1893. It is Australia’s largest medical indemnity insurer, protecting medical professionals against litigation and offering indemnity and health insurance, practice insurance, life and income protection, travel cover, medico-legal and risk advisory services, legal support, finance solutions, and practice management tools. It also provides resources, advice, and professional development materials to support doctors throughout their careers and the business of medicine.
