Personal Assistant

We are recruiting for a Secretary. This is a demanding and varied role supporting 2-3 Directors within the Chief Operating Office. If you have experience working within a similar role that will be beneficial, but it’s more important to be highly organised and able to work well under pressure, with attention to detail, and understand the responsibility of handling confidential information.

This role would suit a calm, motivated, disciplined and mature individual with confidence and a proactive nature who is particularly adept at prioritisation and communication.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Providing full diary management to the Directors, including arranging and reprioritising meetings, coordinating complex travel, and supporting forward planning. Supporting communications, events, logistics such as venue bookings, and ad hoc requests as needed. Assisting with onboarding new members of the Directors’ leadership teams and managing monthly expenses, invoices, and HR administration.

Maintaining up-to-date organisational materials (e.g. structure charts) and Teams sites, while ensuring information flow to and from the Directors is timely and accurate. Preparing and formatting materials for internal and external meetings and communications, and consistently delivering a professional, proactive service with high standards, discretion, flexibility, and integrity.

About you

• Organisational and prioritisation skills, with the ability to manage multiple tasks effectively 
• Experience operating as a Personal assistant or executive assistant in a regulated industry
• Clear and professional communication with experience of managing upwards to Director level
• High attention to detail and accuracy in all outputs 
• Exceptional diary management experience
• Proactive approach with the ability to identify issues and solve problems independently 
• Confident use of Microsoft Office tools (Word, Excel, PowerPoint, Teams) 
• Experience of handling sensitive and confidential information appropriately

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Please note that should you be successful in securing this role, the job title on our internal systems will be Secretary to Executive.