Responsibilities
- Oversee the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members in the Business Development Department
- Develop and implement CRM processes and procedures that align with company objectives and industry best practices
- Generate regular reports and provide analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client/partner retention
- Act as the primary point of contact for CRM system support, troubleshooting, and maintenance, coordinating with IT and other relevant departments as needed
- Ensure the accuracy and relevance of Tableau reports by regularly updating data, implementing quality control measures, and addressing any discrepancies or inconsistencies
- Collaborate with the Operations Manager and other stakeholders to establish and maintain performance benchmarks and KPIs for the Business Development Department
- Provide training and support to team members on the effective use of the CRM system, Backend, Tableau, and other tools necessary for their roles
- Participate in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department
- Stay up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients/partners
- Perform any other duties and responsibilities as assigned by the Operations Manager
Requirements
- Experience with Tableau, Power BI or other BI systems
- Experience with Google Workspace or Microsoft
- Experience with CRM systems
- Good Math skills
- Analytical mindset
- Experience with Business Development Department, pipelines and workflow
- English and Malay languages
Will be a plus
- Experience in financial industries
We offer
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- 16 paid vacation days per year
- 14 paid sick leave days per year
- 11 days Public holidays
- Medical insurance
- Dental expenses reimbursement
- Parking and commuting reimbursement
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Top Skills
What We Do
JustMarkets is a top-notch online CFD trading brokerage that has over a decade of successful working experience with clients in 180+ countries.
Customer is JustMarkets' core value. We always listen carefully to every feedback we get to ensure that our services and developments help clients achieve their trading goals in the most efficient way. Our multilingual 24/7 customer support is always ready to help every JustMarkets user.
We are attentive to those who help us develop. To do this, we have created a Three-Level IB partner system that allows our affiliates to conduct profitable and transparent business activities with us.
JustMarkets is continuously developing and improving trading conditions, providing the lowest spreads, reducing commissions, and expanding the range of tools to trade Majors, Minors, Indices, Stocks, Metals, and Energies.
JustMarkets Copytrading service is an in-house development that allows users to automatically copy trades of successful traders whose riskiness is ranked using the Risk Score service.
We are all about Markets!
