Performance Operation Support Associate

Reposted 2 Days Ago
Be an Early Applicant
Chennai, Tamil Nadu, IND
In-Office
Mid level
Fintech
The Role
Provide administrative and operational support for assigned teams including report writing, data entry/validation, exception processing, record keeping, and compliance with internal/regulatory standards. Review work quality and loan files, use PC-based office software, and support loan operations to ensure accurate transaction processing.
Summary Generated by Built In

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description
  • Process loan title and record changes accurately and in a timely manner. 

  • Prepare, review, and send customer documentation related to loan servicing updates. 

  • Update and maintain system of record with changes to loan details, titles, and customer information. 

  • Ensure all documentation is complete, accurate, and compliant with internal procedures and applicable regulations. 

  • Track, prioritize, and follow through on assigned tasks to meet deadlines and service level expectations. 

  • Maintain organized records (electronic and/or physical) for easy retrieval and audit readiness. 

  • Communicate effectively with internal teams and, when necessary, external parties to resolve discrepancies or obtain required information. 

  • Identify and escalate issues or inconsistencies in documentation or system records. 

  • Support continuous improvement by suggesting enhancements to processes and workflows. 

  • Adhere to company policies, data security standards, and regulatory requirements. 

  

Basic Qualifications   

  • Bachelor’s degree, or equivalent work experience   

  • Typically, Two to Four years of total experience in  business and general office environment  

  • Strong Proficiency in Microsoft Office tools including MS Excel, MS Word, Outlook and MS Teams  

  • Strong organizational and time-management skills 

  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.` 

 

  

Preferred Skills/Experience  

  • Strong understanding of the business and perfected office skills 

  • Demonstrated administrative skills and acute attention to detail 

  • Strong reading, writing and mathematical skills 

  • Ability to manage multiple tasks/projects and deadlines simultaneously 

  • Ability to identify and resolve exceptions and to interpret data 

  • Strong personal computer skills and knowledge of other office equipment 

  • Well-developed verbal, grammatical, and written communication skills 

 

Work Mode: 5 Days in Office   

Shift Timing: 6:30 PM to 3:30 AM   

Location: Chennai 

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

Skills Required

  • Bachelor's degree or equivalent work experience
  • Two to four years of experience in operational activities
  • Strong proficiency in Microsoft Office (MS Excel, MS Word, Outlook, MS Teams)
  • Strong understanding of the business and perfected office skills
  • Experience in loan processing, data entry, data validation, MSP
  • Demonstrated administrative skills and acute attention to detail
  • Strong reading, writing and mathematical skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Ability to identify and resolve exceptions and interpret data
  • Well-developed verbal, grammatical, and written communication skills

US Bank Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about US Bank and has not been reviewed or approved by US Bank.

  • Retirement Support The package pairs a pension with a matched 401(k), strengthening long‑term financial security. Retirement programs and other financial safeguards are presented as comprehensive.
  • Leave & Time Off Breadth Paid vacation, sick time, numerous holidays, and dedicated volunteer hours provide meaningful time away. Additional time off with tenure and options to expand PTO bolster flexibility.
  • Healthcare Strength Medical, dental, and vision coverage with HSA/FSA options and wellness resources are described as robust. Health insurance is characterized as top‑notch in multiple descriptions.

US Bank Insights

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The Company
HQ: Minneapolis, MN

What We Do

We believe in putting people first, and our dedication to making ethical decisions and doing the right thing is at the heart of what we do. We're proud to be named by Ethisphere as a 2018 World's Most Ethical Company.

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