Performance Measurement Lead
Division: Operations
Department: Strategy
Salary: National (Edinburgh and Leeds) ranging from £60,700.00 to £80,766.67 and London from £66,660.00 to £88,666.67 per annum (salary offered will be based on skills and experience)
This role is graded as: Lead Associate - Regulatory
Your external recruitment contact is Benjamin via [email protected].
Your internal recruitment contact is Tali via [email protected]
Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
The Strategy Department plays a central role in setting the FCA’s direction, supporting priorities, and overseeing delivery of the FCA’s strategy. We work in a collaborative, matrix environment, bringing together expertise from across the organisation and partnering flexibly with teams to ensure a joined-up approach. We work closely with senior leadership, supporting Executive Committee (ExCo) and Board decisions with clear, evidence-based insight.
You will bring strong experience in performance measurement to join the Strategy Department. You will focus on further developing our approach to reporting and evaluation, and on strengthening how we measure and communicate progress against our strategy. You will focus on the measurement of the difference our work makes to consumers and markets (outcomes and impact), with an emphasis on strategic insight.
Role responsibilities
Design the delivery of complex performance measurement frameworks alongside a Technical Specialist and Lead Associate, improving metrics through benchmarking, target setting and refining methodologies to enhance how performance is assessed and understood
Identify and deliver opportunities to improve efficiency in data collection and reporting, increasing the use of automation and AI to streamline processes and enhance consistency and scalability
Conduct analysis and interpretation of performance data to assess delivery against strategy, identifying what is working and where course correction is required to maintain alignment with organisational priorities
Provide clear, joined up insights that add value and directly support decision making across the organisation, ensuring analysis translates into actionable outcomes
Deliver clear and effective communication of performance insights, including presenting outputs to Executive Committee and Board and supporting transparent external reporting through the FCA Annual Report
Act as an experienced professional in performance measurement methodologies, advising colleagues and helping to establish and maintain high standards across the organisation
Operate as an individual contributor while supporting and guiding junior colleagues and taking on line and task management responsibilities where required to build capability within the team
Proactively support wider Strategy Department priorities, flexing to emerging needs and changing priorities and contributing to cross-team initiatives
Skills required
Minimum:
Ability to analyse complex information and develop practical, well‑reasoned recommendations that support effective decision making
Effective written and verbal communication skills, with the ability to communicate complex information clearly, simply and effectively
Ability to manage multiple priorities effectively, take initiative, and delivering high-quality outputs to agreed standards and deadlines, including when deadlines are tight
Essential:
Experience of performance measurement, including indicator selection, direction and target setting, and reporting, combined with a practical understanding of the causal chain or logic model and similar evaluation approaches to assess how activities lead to outcomes and impacts
Evidence of ability to manage key stakeholders, building rapport and constructive relationships. Including convincing stakeholders at all levels with clear, evidence-based arguments, while appropriately challenging where needed
Experience of working across teams and functions, facilitating coordination and contributing to shared outcomes
Ability to make clear, logical and timely decisions, identifying when to escalate issues appropriately
Responding positively to challenges, handling changing priorities, and remaining effective and flexible in a dynamic and demanding environment.
Regularly identify opportunities to improve processes, approaches and outcomes, to create efficiencies and move these forwards
Benefits
25 days annual leave plus bank holidays
Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle
For a full list of our benefits, and our recruitment process as a whole visit our benefits page.
Our values & culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability Confident: our hiring approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.
Useful information and timeline
Advert Closing: 25th June at 11:59pm
CV Review/Shortlist: 29th June
First Stage Interviews W/C: 06th July
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
Skills Required
- Ability to analyse complex information and develop practical, well‑reasoned recommendations
- Effective written and verbal communication, including presenting complex information clearly
- Ability to manage multiple priorities, take initiative, and deliver high-quality outputs to deadlines
- Experience of performance measurement, indicator selection, target setting, and reporting
- Practical understanding of causal chain, logic models, and evaluation approaches
- Experience managing key stakeholders and building constructive relationships at all levels
- Experience working across teams and functions to facilitate coordination and shared outcomes
- Ability to make clear, logical and timely decisions and escalate appropriately
- Ability to respond positively to challenges, handle changing priorities, and remain effective in a dynamic environment
- Regularly identify and drive process and approach improvements to create efficiencies
What We Do
We work to ensure financial markets work well for individuals, for businesses and for the economy as a whole. We do this by: - regulating the conduct of approximately 50,000 businesses - prudentially supervising 48,000 firms - setting specific standards for around 18,000 firms We were set up on 1 April 2013, taking over conduct and relevant prudential regulation from the Financial Services Authority (FSA). Our Head Office is based in London, and we work across the UK, from our office in Edinburgh and via colleagues in Belfast and Cardiff. Firms and individuals must be authorised or registered by us to carry out certain activities. Before we grant authorisation, firms must demonstrate that they meet a range of requirements. We then supervise these firms to make sure they continue to meet our standards and rules after they’re authorised. If firms and individuals fail to meet these standards, we have a range of enforcement powers we can use. We work alongside the Prudential Regulation Authority (PRA), the prudential regulator of around 1,500 banks, building societies, credit unions, insurers and major investment firms.
