About the role and team
Working at Uber means solving hard problems in a high-stakes, fast-moving environment. As a CRM Marketing Associate, you will join the Global CRM team to bridge digital and real worlds, powering movement by showing millions of consumers the tangible impact of our products. You will lead the strategy and execution of acquisition campaigns across owned digital channels at a global scale.
This role is not about polished marketing; it’s about navigating the messiness of global expansion and program scaling. You will need a "go-get-it" attitude and a mindset built for ownership and adaptability as you move fast to respond to the needs of our growing membership base. If you are energized by the challenge of driving experimentation and reporting results under high-pressure conditions, this is where you’ll grow.
What you’ll do
- Develop and execute global end-to-end CRM strategies focused on acquisition overall expansion in a high-stakes environment.
- Navigate the complexity of marketing automation tools to build transactional, promotional, and informational content that converts users.
- Scale campaigns across new countries, balancing the need for speed with the messiness of local market requirements.
- Unblock growth by developing learning agendas, moving from experimentation planning to global scaling.
- Collaborate cross-functionally with data science, product, and regional ops teams to identify consumer insights and influence strategy without direct authority.
- Own campaign performance end-to-end, reporting on KPIs and adjusting your approach based on shifting priorities and business needs.
Basic Qualifications
- 4+ years of experience in customer marketing, customer communications, or the customer engagement space.
- Experience with marketing automation tools and multi-channel campaign management (email, push, in-app).
- Bachelor's degree or equivalent professional experience.
Preferred Qualifications
- Proven track record of delivering business results through A/B testing and experimentation at scale.
- Strong systems thinking approach with a fervent interest in how tech stacks empower CRM solutions.
- Ability to thrive in ambiguity and manage multiple stakeholders to remove structural roadblocks.
- Excellent project management skills with a rigorous attention to detail and swift execution.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 4+ years of experience in customer marketing, customer communications, or customer engagement
- Experience with marketing automation tools and multichannel campaign management across email, push, and in-app channels
- Bachelor's degree or equivalent professional experience
- Track record of delivering business results through A/B testing and experimentation at scale
- Strong systems-thinking approach and interest in technology stacks supporting CRM solutions
- Ability to work effectively amid ambiguity and manage multiple stakeholders
- Excellent project management skills and attention to detail
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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