At Pylon, we're building the future of B2B Support.
Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.
We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We just raised our Series B and are backed by YCombinator, General Catalyst, Bain, and a16z and have over 1000 B2B companies trusting Pylon to power their customer support and success.
This is a fully in-person role; we do not offer remote or hybrid options.
What You’ll Do
Own LinkedIn Ads end-to-end, including audience strategy, creative testing, bidding, pacing, and optimization
Build and execute account-based marketing plays for named account lists (Zendesk / Intercom users, mid-market and enterprise SaaS)
Launch and scale paid amplification for webinars, thought leadership, UGC, and ABM campaigns
Manage retargeting and mid-funnel nurture for high-intent accounts across LinkedIn
Track and report weekly on demo volume, pipeline contribution, CAC, and segment mix
Partner closely with sales on signal-driven follow-up and lead quality
What We’re Looking For
3+ years managing B2B SaaS LinkedIn campaigns with experience rapidly scaling performance (3-5x growth within 12 months)
Experience running enterprise ABM or named-account campaigns
Proficiency in mid-funnel optimization including retargeting, audience building, frequency control, and creative rotation
Strong analytical skills - data-driven and detail-oriented
Excellent written communication skills
Prior experience at an ads agency or as a freelancer is a plus
Our perks
🍽 Lunch, dinner and snacks at the office
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 Retirement savings
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite (we went to Hawaii in September!)
✈️ Relocation and immigration support
Top Skills
What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B.
We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
