JOB DESCRIPTION
Nature and aim of the position
The holder of this position is responsible for managing an assigned merchant portfolio for TFS and CC products with the objective to improve the service offer to travelers
Main duties and responsibilities
- Delivery of sales targets
- Delivery of account specific contractual obligations and agreed activities at store level
- Improve merchants knowledge and expertise with our services
- Accurate account management delivering the Sell-out objectives:
- First / ongoing training
- Maximize TFS business (IR and RR management)
- Maximize DCC business (Hit Rate management)
- Business Statistics analysis, presentation, discussion and action
- Action plans and store visits in line with company segmentation model
- Accurate use of CRM to plan, record and report account specific activity
Main KPI’s
- Turnover TFS, DCC
- TFS Refund Ratio
- DCC Hit Rate
Relates to / cooperates with
Main Function interactions:
- Sales Manager, Key Account Manager, Online Academy Manager, FE organization
Background and Education
- Proven sales capability
- 1-2 years experience with customer relationship
- Basic English, mainly reading
Specific skills and knowledge
- Self motivated, customer focused and target driven
- Good interpersonal skills
- Good communication skills
- Ability to use creative solutions to solve problems
- Knowledge of MS Office products
Skills Required
- Proven sales capability
- 1-2 years experience with customer relationship
- Basic English, mainly reading
- Knowledge of MS Office products
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
