Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Performance Manager creates and manages the overall service delivery strategy for all services for an assigned network zone. Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate’s area of focus. Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics. Fosters strong partnerships with key providers through education of best practices. Manages providers to meet assigned performance metrics for all services. Assists with coordinating competitive intelligence and market feedback on essential issues.
Key Outcomes:
- Implements a master strategy for assigned zone roles and creates action plans to improve CSI and reduce claims expense.
- Coach service providers on overall performance within the assigned zone.
- Communicates product and process changes to individual providers.
- Builds and maintains positive relationships with clients, OEM dealers, insurance agents, and service providers while providing enhanced service level performance.
- Coordinates and completes targeted proactive analyses for managing network performance.
Skills, Education and Experience:
- 2-4 years of related supplier or asset management and/or procurement related experience.
- Previous service experience in service delivery is a plus.
- Strong analytical, communication and relationship building skills are a requirement
- Flexibility and up to 20% travel required
- Service Oriented\Internal Customer Service
- Decision Making
- Problem Solving
- Focus on Results
- Resiliency
- Conflict Resolution
Hiring In:
United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Missouri, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia
The anticipated closing date to submit applications for this role is November 10th, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- 2-4 years of related supplier or asset management and/or procurement experience
- Previous service delivery experience
- Strong analytical skills
- Strong communication skills
- Strong relationship-building skills
- Up to 20% travel
- Currently authorized to work full-time in the United States
What the Team is Saying
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Agero Compensation & Benefits Highlights
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Retirement Support — The 401(k) program includes company matching (managed through Fidelity) and is consistently presented as a strong part of the package. Matching and eligibility details are highlighted across benefit descriptions and role postings.
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Healthcare Strength — Medical, dental, and vision coverage are offered with a company-subsidized medical option in some roles, plus HSA/FSA support and employer-paid or optional life and disability coverage. The breadth of core coverage and added resources (such as mental-health tools) stands out in the official benefits slate.
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Leave & Time Off Breadth — Paid time off begins accruing on day one in many postings, with company and floating holidays and, for some groups, flexible time off policies. Together these elements provide multiple pathways to take time away when needed.
Agero Insights
What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands. As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
At Agero, our solutions help drivers when they need it most. Our work directly impacts the lives of over 12 million people each year, providing safety and peace of mind. We offer a unique career environment that combines the spirited energy of a fast-paced team with the stability of an established leader. Here you transform the road ahead and shap
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
