Performance Manager Global Finance Services

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

As the Performance Manager – Global Finance Services you will be responsible for end-to-end performance, governance, and value realization of Finance services delivered by Global Finance Services, including those delivered through Genpact, Haleon’s strategic outsourcing partner, as well as activities delivered through Haleon Captive teams in the areas of Record to Report, Order to Cash and Procure to Pay

You will serve as the central point of accountability for consolidating and translating performance across all Global Finance Services activities into clear insights, actions, and outcomes.

In addition, you will have accountability for ensuring that Genpact consistently delivers against contractual commitments while driving productivity, transformation, and business value outcomes. This role represents a step-up from service management into strategic vendor performance leadership.

Finally, you will act as the single point of accountability for Genpact performance for Record to Report, partnering with senior Finance stakeholders and Genpact leadership to shape delivery strategy, optimize outcomes, and continuously enhance service effectiveness.

What This Role Delivers

• A high-performing, insight-led governance model with executive visibility

• Delivery of contractual commitments, productivity gains, and value beyond SLAs

• Strong vendor partnership balanced with performance rigor and accountability

• Ownership of Genpact performance across Finance processes for R2R

• Tangible cost, efficiency, and transformation outcomes

Role Responsibilities

Performance Governance & Insights

• Lead and evolve governance forums (MBRs/QBRs) into insight-driven decision platforms.

• Establish and maintain a single source of truth for GFS performance, ensuring consistent definitions, KPIs, scorecards and reporting standards across all service lines and delivery locations

• Own the evolution of GFS scorecards, KPIs, and performance frameworks aligned to OMP goals.

• Translate performance data into actionable insights, identifying trends, risks, root causes, improvement opportunities and business implications for senior stakeholders

• Drive root-cause analysis, trend identification, and proactive issue resolution.

• Provide executive-level performance narratives, converting complex operational data into clear, concise messages for GFS LT, Finance LT and other senior forums

• Partner with process owners, service leads and delivery teams to ensure performance insights are translated into practical interventions and sustainable improvements.

• Continuously improve performance reporting and analytics, including dashboards, scorecards, leading indicators and forward-looking insights to support proactive decision-making

End-to-End Genpact Performance Ownership for Record to Report

• Own and drive end-to-end performance of Genpact delivery, ensuring achievement of SLAs, KPIs, and business outcomes.

• Move beyond SLA compliance to ensure quality, efficiency, and stakeholder satisfaction.

• Maintain complete visibility of performance

Strategic Vendor Leadership

• Lead the strategic partnership with Genpact, working directly with their leadership team.

• Drive a balanced relationship—collaborative innovation with strong governance and challenge.

• Influence Genpact’s delivery roadmap, capability maturity, and continuous improvement agenda.

Commercial & Value Realization

• Own end-to-end visibility and governance of:

  • Genpact billing and cost base

  • Change Requests (CRs)

  • Productivity commitments

  • Incentive/penalty mechanisms

• Drive value realization beyond contract, including automation, efficiency gains, and cost optimization.

• Partner with Procurement and Finance to support contract evolution and renegotiation.

Stakeholder & Executive Engagement

• Act as a trusted partner to GFS Leadership Team, Executive Leadership Team, and Finance stakeholders.

• Translate performance insights into clear business implications and actions.

• Lead escalations and ensure rapid resolution of critical issues.

Capability & Team Leadership

• Lead and mentor operational leaders driving Genpact teams or Haleon employees

• Drive standardization of performance management frameworks and best practices.

• Build organizational capability in vendor performance management and operational governance.

• Manage the creation and maintenance of regular global performance reports, including trend identification, market sizing, growth drivers, and competitive dynamics, ensuring consistency and robustness of insight outputs (e.g. Performance Board reporting).

• Develop and enhance reporting solutions, including standardised templates, decks, and visualisation capabilities, to improve insight accessibility and consistency.

• Ensure all reporting outputs meet high standards of accuracy, clarity, and strategic relevance, balancing speed of delivery with analytical rigour.

• Support the promotion of automated reporting tools and making recommendations on where existing reports can be updated and optimised, and where new features and functionalities can be built into new reports. 

Why you?

Basic Qualifications:

• 12+ years of experience in Finance operations, GBS/GCC, or outsourced service delivery

• Proven track record managing strategic BPO/vendor relationships

• Strong experience in:

• Performance & service management

• Vendor and contract governance

• Commercial and financial oversight

• Deep understanding of Finance processes (R2R, P2P, O2C, FP&A)

• Demonstrated ability to drive performance, productivity, and transformation outcomes

• Strong stakeholder management with executive-level influence

Preferred Qualifications:

• Experience managing large-scale single-vendor models (anchor partner structure)

• Exposure to finance transformation and automation programs

• Strong analytical skills (Power BI, performance dashboards, financial analytics)

• Experience in multi-region/global delivery models

• Certification in Lean / Six Sigma / ITIL / Project or Program Management

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.