Performance Intelligence Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Visa Global Small Business team is responsible for overseeing and driving Visa’s global small business agenda and thought leadership. The team is organized across two distinct functions: (1) Performance Management & Market Intelligence and (2) Sales &go-to-market. The team is meant to work cross-functionally and be multidisciplinary in skillet.

The Performance Management and Market Intelligence function is responsible for (1) providing visibility on our performance across sales and drivers, delivering insights on emerging opportunities/threads to the business, (2) bringing market intelligence on key trends shaping the present and future of the business and providing research-based recommendations based on competitive intelligence and regional needs, (3) finding and executing strategic initiatives to improve overall performance (e.g., implement process improvements, finding new business opportunities in our existing portfolio, supporting the development of our 2030 strategy), and (4) supporting overall business planning and operations.

The current role of “Performance Intelligence Manager” will be the “A” in building, maintaining, and enhancing our reporting and analytics capabilities across sales and drivers, playing an essential foundational role in creating consistent and actionable performance insights.

Essential Functions

• You will design, build, and maintain a reporting infrastructure on key performance metrics across disparate data sources including, but not limited to, payment volumes, value-added services, product penetration, and pipeline build, to roll this into a singular aggregated report on Visa’s performance month over month, quarter over quarter, and year over year.

• You will compare performance against internal and external benchmarks with a shrewd eye toward identifying performance and/or profitability improvement opportunity

• You will collaborate with cross-functional and regional teams to gather and validate data, ensuring global accuracy and consistency in reporting. You should proactively identify and execute initiatives to improve data quality and efficiencies in data collecting, processing, and reporting.

• You will be responsible for building a strong network with global & regional finance and VCA teams to determine the best mechanism for capturing and maintaining key factors that influence drivers and sales performance.

• You will contribute to delivering performance reports on a regular cadence for internal consumption and any ad hoc/ on-demand reporting needed to support executive teams.

• You will seek opportunities to automate reporting with constant feedback loops from your internal clients and find fit-for-purpose solutions to boost adoption and usage (e.g., Tableau, PowerBI, etc)

• You will support the team in developing business insights for high-priority initiatives (e.g., competitive intelligence, sizing opportunities, and evaluating impact for strategic initiatives).

• You will stay up-to-date with the latest data science and analytics technologies and identify opportunities to leverage them within the organization.

• You will work closely with cross-functional and cross-regional VCS teams.

The position will work closely with and lead key relationships, requiring highly effective collaboration and influencing, and driving results in a matrix environment and across Visa's global organization.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience with reporting and generating insights and dashboards using tools such as Tableau, Kibana, or Power BI
• Experience in analyzing large datasets using programming languages such as Python, R, SQL, and/or Spark is a nice to have
• Get to an understanding of root problems, define analytical objectives, and formalize data requirements for various types of analyses
• Experience in and/or significant exposure to the payments industry is not required, but a plus
• Self-starter who can drive a project forward independently. You are willing to roll up your sleeves, take ownership, and are focused on delivering results
• Natural collaborator, team oriented, diplomatic, and flexible, with demonstrated capacity to function in a matrixed organization that spans multiple geographies.
• Strong attention to detail, highly organized, and adept at multi-tasking.
• Strong communication skills, both oral and written
• Strong analytical, teamwork, leadership, and critical thinking skills
• Relevant work experience in management consulting, strategy, finance, or operations
• Ability to influence successfully in a matrixed and virtual organization

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 117,700.00 to 170,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.