Performance Improvement Specialist

Job Description:

Are you ready to be part of something truly innovative? 

At DXC, we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment. 

If you’re ready to take the next step and make a real impact, we invite you to apply and help us build something amazing together! 

As a Performance Management Specialist, you will work collaboratively and innovatively within the Performance Improvement Team to develop innovative best practice claims management strategies to drive improved business performance.  At a high level, this includes assisting the scheme in  

meeting corporate objectives aligned with assistance in maximising remuneration and improving operational and quality measure results.  

Responsibilities and duties  

• Assist in realising organisation goals by aligning processes and driving efficient results. 

• Assisting in translating business plans into action plans; this includes monitoring and reviewing plans through to completion. 

• Assist in identifying, analysing, and improving business processes to meet current goals and to identify new ones that aim to improve profit and performance. 

• Where appropriate, assist in re-engineering processes to reduce cost and cycle time and improve the quality of production and service. 

• Analyse scheme and DXC performance data to identify performance again remuneration objectives and areas for improvement and opportunity. 

• Participate and contribute to the development of new initiatives, strategies, and processes to assist achieve gains in business performance, working with Continuous Improvement Team 

• Assist the Senior Management Team with planning and strategic orientation. 

• Provide direction to staff member/s regarding selected components and aspects of their work, as required. 

• Provide training, coaching and mentoring to assist employees reach their objectives, and enable progression and potential. 

Required skills, experience and qualifications 

• Understanding the Workers Compensation Legislation, regulations and guidelines 

• String understanding of the governing standards of practice 

• Strong understanding and Agent remuneration drivers 

• Highly experienced in GWCC, CRM salesforce, QLIK reporting and other scheme systems including but not limited to Kofax, Payments Plus etc. 

• Excellent oral and written communication skills 

• Highly developed self-management and organisation skills 

• Continuous improvement and initiative – including flexibility and ability to adapt to change 

• Effective consultation, negotiation and influencing skills. 

• Innovation and the ability to think laterally. 

• Strong analytical skills 

• Problem solving and decision making 

• Relationship building 

• Customer service focus 

About DXC 

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. 

Our culture and benefits 

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. 

We are an equal opportunity employer 

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.  

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.