At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job DescriptionThe Performance Improvement Leader I reflects the mission, vision, and values of Northwestern Memorial HealthCare, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This role is responsible for leading process improvement and project management efforts at Northwestern Memorial HealthCare. PILs support project teams in achieving health system, regional and local priorities that advance the implementation of the strategy for Northwestern Medicine. PILs use meeting facilitation, data analysis, change management, project planning and other skills in advancing these efforts.
Responsibilities:
- Act as a change agent in leading project teams at NMHC.
- Apply NMHC project management, process improvement and change management methodologies.
- Apply analytical skills, tools and techniques to improvement efforts.
- Identify, develop and implement key process and outcome measures.
- Collaborate with other system functions as required on projects (e.g., IT, Quality, Analytics, Patient Experience, etc.).
- Coach leaders on the application of improvement methods and/or general performance best practices.
- Participate in system-wide training efforts on improvement methods.
Required:
- Bachelor’s Degree
- 1-3 years of project management/performance improvement related experience
- Analytical skills
- Facilitation / presentation skills
- High level of energy and enthusiasm
- Proven software competencies (MS Office Suite, and project management applications)
- Flexible/adaptable – ability to work with diverse group of healthcare professionals in a matrix environment
Preferred:
- MBA/MHA
- Experience with Mini-Tab, Matlab, Statistical Software
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits
Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.
If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.
Skills Required
- Bachelor's degree
- 1-3 years of project management or performance improvement experience
- Analytical skills
- Facilitation and presentation skills
- High level of energy and enthusiasm
- Proven proficiency with Microsoft Office Suite and project management applications
- Flexibility and adaptability working with diverse healthcare professionals in a matrix environment
- MBA or MHA
- Experience with Minitab, MATLAB, or statistical software
Northwestern Medicine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northwestern Medicine and has not been reviewed or approved by Northwestern Medicine.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options, alongside a no‑cost EAP and wellness resources. Employer‑paid short‑ and long‑term disability further strengthens protection during illness or injury.
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Parental & Family Support — Paid parental and maternity leave at full base pay is available for eligible employees, supporting bonding time. Onsite childcare at select campuses and family‑oriented resources add practical support.
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Retirement Support — The retirement plan features an employer match after a service period, supporting long‑term savings. Basic life and AD&D coverage at no cost enhance financial security for families.
Northwestern Medicine Insights
What We Do
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of healthcare. It encompasses the research, teaching, and patient care activities of the academic medical center.
