At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.
Drives and coordinates performance improvement program activities and workflow to enhance organizational excellence.
Responsibilities:
- Partner with multidisciplinary teams to identify challenges, resolve critical issues, address cost containment opportunities, and successfully implement innovative services, systems, and performance measures that drive meaningful results.
- Research, develop, and implement cutting-edge improvement systems, methodologies, and tools that enhance operational efficiency and effectiveness.
- Engage with Leaders to develop and refine screening indicators that support organizational goals and quality standards.
- Deliver comprehensive on-site training and ongoing support to performance improvement teams, ensuring successful adoption and sustainability of initiatives.
- Lead regulatory documentation preparation, submission, and maintenance activities while ensuring full compliance with regulatory and accreditation requirements.
- Champion policy, procedure, and contract review processes while coordinating quality improvement initiatives that create lasting organizational impact.
CERTIFICATIONS/LICENSURES REQUIRED:
- BLS Provider credentialed from the American Heart Association (AHA) preferred.
- Certification specializing in Lean Healthcare Management preferred
EDUCATION/EXPERIENCE REQUIRED:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable
- RN preferred with 3-5 years of acute care experience preferred. - Previous quality improvement experience preferred along with strong analytical skills and clinical skills to determine gaps in care and opportunities for improvement.
- 3-5 years of hospital experience, Clinical Emergency Department Experience preferred.
- Proficient with Microsoft office, have knowledge of medical terminology.
Skills Required
- High school diploma equivalency or 1 year of applicable cumulative job-specific experience
- Basic Life Support Provider credential from the American Heart Association
- Lean Healthcare Management certification
- Registered Nurse qualification
- 3-5 years of acute care experience
- 3-5 years of hospital experience
- Clinical Emergency Department experience
- Previous quality improvement experience
- Strong analytical skills
- Clinical skills to determine gaps in care and improvement opportunities
- Proficiency with Microsoft Office
- Knowledge of medical terminology
What We Do
Henry Ford Health is a Detroit-headquartered academic healthcare system serving more than 2 million people across Michigan and beyond. Its integrated offerings include primary, preventive, urgent, specialty, home, and virtual care, health insurance, pharmacy, and eye care. The organization also advances clinical innovation, research, clinical trials, medical education, community health, health equity, and services for vulnerable communities throughout the region.
