Serves as an internal consultant to management, staff, and providers in the areas of process improvement, organizational development, change management, performance monitoring, and statistical analysis.
● Provides expertise in successfully applying process improvement methodologies such as Lean, Six Sigma, Workout, PDSA/PDCA, Change Acceleration Process, etc.
● Serves as a project facilitator/manager and technical resource for teams working on major, complex performance improvement efforts.
● Creates and uses standard performance improvement tools and training to continually educate management, staff and providers in performance improvement.
● Focuses on better healthcare value and quality, including the improvement of clinical outcomes, patient experience, safety, costs, revenue, productivity, efficiency, employee and provider satisfaction, and process reliability.
CORPORATE PHILOSOPHY STATEMENT:
It is the obligation of each employee of Mercy Medical Center-Des Moines to abide by and promote the mission and core values of the Spirit of Mercy.
CORPORATE POLICY STATEMENT:
It is the obligation of each employee of Mercy Medical Center to comply with Mercy’s mission, values, standards of conduct, policies, procedures and related practices (e.g., Dress Code, Time and Attendance, and other policies).
HIPAA SECURITY COMPLIANCE:
Security Access: High “Incumbent has access to restricted or confidential patient information and must comply with the terms of the Mercy Medical Center Security Policies as it applies to their job role.”
ESSENTIAL FUNCTIONS:
● Serves as a project facilitator/manager and technical resource for teams working on major, complex performance improvement efforts, focusing on better healthcare value and quality, to include the improvement of clinical outcomes, patient experience, safety, costs, revenue, productivity, efficiency, employee and provider satisfaction, and process reliability.
● Serves as a technical advisor and internal consultant to management, staff, and provider s on the use of performance improvement tools and techniques, analytical techniques, and statistical applications.
● Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate efficiency, effectiveness, cost, etc., using available information systems data. Uses data from appropriate external sources, including comparative databases. Where other data is necessary but not readily available, will design and implement
appropriate data collection tools. Uses data from appropriate external sources, including comparative databases.
● Applies appropriate change management methods to promote implementation of change. Facilitates organizational change by helping to prepare personnel to accept and actively participate in new changes, through communication, coaching, and educational workshops.
● Analyzes assigned areas of operations for potential improvement opportunities and makes applicable recommendations in conjunction with management, staff and providers for process, system, procedure, and operational changes to improve healthcare value and quality.
● Provide project status updates, feedback, and appropriate reporting on assigned projects through preparation and delivery of presentations and other project tracking systems.
● Works with Performance Excellence staff and others to maximize potential improvement efforts and understanding of opportunities across the organization, as well as to identify, share, and leverage best practices with organizational stakeholders.
● Provides direction, coordination, mentoring, and coaching of performance improvement staff as assigned by the director.
● Provide training and mentoring to leaders and staff on performance improvement methods and tools
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Education & Licensure:
● Bachelor’s degree required and Master’s preferred in industrial engineering, health systems engineering, healthcare administration, organizational development, a health-related profession, or a similar field of study with a strong analytical base.
● High level certification (such as Black Belt or Master Black Belt) from a recognized organization in Lean, Six Sigma, or similar improvement methodology.
Experience & Skills:
● Minimum of five (5) years of process improvement experience. Experience needs to have provided knowledge of complex system analysis, design, and integration, at a level of complexity that might be associated with integrating processes across multiple organizations.
● Minimum of three (3) years of experience required in Lean or Lean Six Sigma deployment in a healthcare environment.
● Minimum of threeo (3) years of management/leadership experience is required, preferably in a healthcare environment
● Advanced analytical skills necessary for the evaluation of systems and changes and preparation of a variety of reports and analyses. Must possess a high level of analytical ability to problem-solve, evaluate, plan, and direct process improvement projects and benchmarking activities for all clinical and non-clinical departments.
● Advanced interpersonal skills necessary to build effective relationships and to adequately explore complex/sensitive situations with organizational leaders, department management, line staff, providers, and regulatory agencies when planning and evaluating work flows, policies/ procedures, and systems, as well as the ability to explain, teach, and present the related issues to these groups.
● Experience in managing multiple, concurrent, complex projects.
● Working knowledge of computer applications including Microsoft Office, Visio and Google Workspace
● Experience working with statistical analysis software (for example, QI Macros or Minitab) is strongly preferred.
PHYSICAL ACTIVITY REQUIREMENTS: (Constant = 67%-100% of work day, Frequent = 34%-66% of work day, Occasional = 33% or less).
CONSTANT
● Talking: Expressing or exchanging ideas by means of the spoken word both on phone and in person.
● Hearing: Receiving detailed information through oral communication both on phone and in person.
● Sitting: With some freedom to alternate between sitting and standing.
FREQUENT
● Walking: Moving about on foot throughout the hospital.
● Fingering: Picking, pinching, typing or otherwise working primarily with fingers, (i.e., writing memos, letters, policies).
PHYSICAL DEMAND REQUIREMENTS:
● Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
VISUAL ACUITY REQUIREMENTS:
Administrative work involves use of computer terminal, extensive reading and preparing and analyzing data.
INTELLECTUAL/EMOTIONAL REQUIREMENTS:
● Proven leadership skills and business acumen - performance driven.
● Good presentation skills with solid communication capabilities and practices, both oral and written.
● Broad strategic thinker, with clear vision and direction of cutting edge change management.
● A passion for process improvement.
● Good working knowledge of the principles and philosophies of analytical problem solving techniques.
● Respected and trusted individual with a proven track record of achievement, solid functional expertise skills and a reputation as a leader of change.
● Works well in team environment, with sound negotiation and people skills required to lead large, cross-functional, complex project teams.
● Able to combine aggressive initiative with professional discipline and demeanor to accomplish difficult tasks through other people.
● Demonstrates a desire to continually learn and grow – motivated by successes.
● Maintains a strong sense of loyalty to the achievement of the organization.
● Maintains confidentiality and protects sensitive data at all times
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Top Skills
What We Do
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 131 continuing care locations, the second largest PACE program in the country, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion returned to its communities in the form of charity care and other community benefit programs.
