Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
Chez Mejuri, on n’est pas un studio de perçage ordinaire — on est une communauté dynamique d’artistes, d’explorateur·rice·s et d’ amateur·rice·s de bijoux. À mesure que nous étendons notre portée au Canada, aux États-Unis, au Royaume-Uni et en Australie, nous entreprenons un voyage exaltant, et nous voulons que vous en fassiez partie!
En tant que notre Perceur·euse principal·e vous serez le cœur battant du Studio de perçage Mejuri. Votre mission? Améliorez le service à la clientèle, augmentez la rentabilité et créez un environnement où les rêves deviennent réalité. Tout en plongeant dans le monde du perçage et des pierres précieuses de haute qualité, vous connaissez bien les perçages initiaux et les alliages possibles. Aussi, la sécurité et l'hygiène est importante pour nous et notre studio respecte les normes les plus strictes.
Ce rôle nécessitera que vous déménagiez à Montréal. Mejuri s'engage à soutenir ce déménagement.
Ce qui vous attend
- Studios de pointe : travailler avec des équipements de pointe et des studios qui redéfinissent l’expérience de perçage. Cela comprend le perçage à l’aiguille et les bijoux en or et en titane.
- Collaboration et apprentissage : réseauter avec d’autres perceurs et perceuses, échanger des idées et améliorer votre art.
- Mentorat : si le partage des connaissances vous passionne, des occasions de mentorat sont disponibles.
- Postes flexibles : que vous soyez à la recherche d’aventures à temps plein ou à temps partiel, nous avons ce qu’il vous faut. Vous souhaitez déménager dans un autre marché? Nous sommes ouverts à discuter des rôles dans tous nos emplacements.
- Rémunération : Les meilleurs salaires de l’industrie, y compris les primes, le potentiel de pourboire et les avantages sociaux (pour les postes à temps plein).
Expérience client·e
- Superviser le parcours du ou de la client·e en matière de perçage du début à la fin, y compris l’accueil, l’enregistrement, le style, les transactions et l’expérience de service, y compris les consignes d'entretien après-vente.
- Posséder un comportement calme et professionnel pour fournir la meilleure expérience aux client·e·s de perçage. Incarner les valeurs de Mejuri tout au long de chaque interaction avec le ou la client·e.
- Agir à titre d’ambassadeur·rice de Mejuri et promouvoir la notoriété de la marque et des studios de perçage de Mejuri auprès de la clientèle locale.
- Veiller à ce que les informations et les opportunités liées aux produits et services de perçage soient communiquées au directeur ou directrice de magasin et aux services de magasin, si nécessaire.
- Travailler en étroite collaboration avec le directeur ou la directrice de magasin pour apporter des améliorations constantes au fonctionnement et aux processus du studio de perçage Mejuri.
- Travailler en étroite collaboration avec le personnel du magasin pour mettre à jour le calendrier et le service de réservation en ligne.
- Expliquer les consignes d'entretien appropriées à chaque client·e ainsi que bien informer chaque client·e de tout signe ou symptôme d’infection dans les jours, semaines ou mois suivants le perçage. Adapter les informations de suivi aux matériaux spécifiques et aux informations individuelles.
- Expliquer en détail la procédure de service et les risques aux client·e·s. Identifier toutes les situations médicales qui peuvent empêcher le perçage avant le service et inclure les consignes d'entretien et toutes les complications médicales qui peuvent survenir à la suite de la procédure.
Opérations
- Superviser et gérer tous les aspects du studio de perçage, en étroite collaboration avec l’équipe des services en magasin et le directeur ou la directrice du magasin.
- Prendre en charge la gestion des stocks et la rétroaction avec l’équipe responsable des opérations et des services en magasin afin de garantir que les quantités et l’assortiment optimaux sont disponibles en permanence au studio de perçage.
- S’assurer que les normes de santé et de sécurité sont respectées en suivant les normes internes et les lignes directrices locales. Assurer une excellente propreté du studio, l’entretien des objets tranchants et des déchets biologiques, et les exigences d’espace physique sont respectées.
- Respecter la loi dans toutes les interactions avec les client·e·s, y compris la vérification des pièces d’identité, des exigences et des renonciations. Mettre à jour le gestionnaire de magasin et l’équipe des services de magasin sur toutes les lois locales et les mises à jour de protocole.
- Rester bien informé sur les produits Mejuri et devenir un·e expert·e de l’assortiment de bijoux de perçage, y compris le dimensionnement du labret, les matériaux, les pierres précieuses et les métaux.
- Soutenir le processus de vérification et de réduction des effectifs pour chaque client·e.
- Concevoir, empiler et suggérer des produits pour les client·e·s. Fournir une expertise et une planification pour permettre aux client·e·s de concevoir leur propre pile d’oreilles.
- Promouvoir les rendez-vous de perçage en faisant la promotion de notre studio de perçage, en offrant de l’éducation et en employant des stratégies de communication et de sensibilisation.
- Communiquer avec les services du magasin pour commander l’équipement de perçage nécessaire, comme des aiguilles, des gants sans latex, un stérilisateur, des tampons d’alcool, des cotons-tiges, des serviettes en papier, etc.
- S’assurer que tous les documents législatifs et la tenue des dossiers des client·e·s sont respectés et tenus à jour en tout temps.
Ce que vous apporterez à l’équipe
- Au moins deux ans d’expérience avec du perçage à l’aiguille
- Expérience de l’utilisation de bijoux de perçage à filetage interne 2 pièces
- Posséder des certifications OSHA relatives aux premiers soins et aux agents pathogènes à diffusion hématogène à jour
- Expérience de l’utilisation d’autoclaves
- Être enregistré ou être admissible pour être enregistré auprès des forces de l’ordre locales ou satisfaire aux exigences par zone pour les permis tels que l’« inscription des praticiens », les agents pathogènes à diffusion hématogène, les premiers soins/RCR, les exigences en matière de vaccination, etc.
- Compréhension des exigences légales du marché local
- Solide connaissance des protocoles de santé et de sécurité entourant les procédures de perçage
- Compréhension de l’excellence du service dans un environnement client
- Excellentes compétences de communication et de service client
- Le désir de travailler dans un environnement entrepreneurial au rythme rapide. Bonus : vous avez de l’expérience dans la vente de produits dans une entreprise à croissance rapide
Avantages sociaux chez Mejuri
- Au moins deux semaines de vacances, plus des jours de congé pour raisons personnelles et trois jours de célébration religieuse (pour les employé·e·s à temps plein)
- Des avantages médicaux et dentaires complets, y compris une assurance santé mentale, et de généreuses journées de congé personnel et de maladie pour nos employé·e·s à temps plein. Nous offrons également un congé de deuil, y compris du soutien pour les fausses couches et l'accouchement d'un enfant mort-né, pour les postes à temps plein
- Un supplément de salaire pour congé parental pouvant atteindre 80 %, ainsi qu’un plan personnalisé de transition et d’adaptation pour le retour au travail des employé·e·s à temps plein
- Évaluations de rendement semestrielles
- Un rabais généreux sur nos produits!
The Role (English):
This role will require you to relocate to Montreal, Mejuri is committed to supporting this relocation.
The Piercing Lead is responsible for overseeing all aspects of the Mejuri Piercing Studio while driving customer service excellence, increasing profitability and fostering an environment of superior store services to Mejuri clientele. The Piercing Lead delivers best-in-class service and is passionate about body piercing and jewelry. They are knowledgeable in high-quality jewelry, metals, and gemstones and know the guidelines for initial piercings and allowable alloys. They maintain excellent knowledge of infection control and sanitization procedures and keep the piercing studio to the highest sanitization standards at all times.
Successful applicants must be able to present a geography-specific Piercing License as a condition of employment - this can be obtained after interviewing.
Customer Experience:
- Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
- Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients. Embody Mejuri values throughout every client interaction.
- Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios. Build a strong clientele in local market.
- Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
- Promptly escalate any customer complaints, handling any in-the moment feedback when needed with good communication skills, empathy and understanding.
- Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
- Work closely with store staff to update the schedule and online booking service.
- Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing. Tailor aftercare information to specific materials and individual downsizing information.
- Thoroughly explain service procedure and risks to clients. Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure.
Sales:
- Drive revenue and repeat business through the Mejuri piercing studio. Strive to maintain an appointment occupancy of at least 75% on a weekly basis.
- Uphold strong personal selling techniques to contribute to overall store and financial results, focusing on KPI’s such as UPT and AOV.
- Take ownership for delivering results; actively aware of personal and store goals.
- Drive business through clienteling, sourcing new customers, and fostering ongoing relationships with customers.
- Review weekly and monthly sales performance, share product trends & feedback to the Store Manager/Store Services team.
- Recommend and implement changes to improve product performance where possible.
- Ideate and propose local marketing initiatives with Store Management and Store Services to create awareness and drive sales.
Operations:
- Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager.
- Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times
- Work with the Store Services & Operations lead to minimize shrink of piercing inventory through effective communication and compliance with inventory management systems.
- Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met.
- Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager & Store Services Team on all local laws and protocol updates.
- Maintain strong communication with store Visuals Lead to manage piercing studio product display.
- Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals.
- Support the check up and downsizing process for each individual client.
- Style, stack, and suggest products for piercing clients. Provide expertise and planning to enable client to design their own ear stack
- Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio
- Communicate with Store Services to order necessary piercing equipment such as needles, latex-free gloves, sterilizer, alcohol pads, Q-Tips, paper towels, etc.
- Work with Store Services to become the main point of contact for Stericycle and oversee the pick up of disposables.
- Complete all necessary documentation for piercing inventory shrink, monitoring reasons and taking action to reduce shrink where possible, in partnership with the Operations Manager or Operations Lead.
- Ensure all legislated paperwork and client record keeping is met and maintained at all times.
Visual Merchandising:
- Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.
- Provide support to Visual Lead during implementation of retail campaigns.
- Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
- Support with the day-to-day maintenance of visual displays and product.
- Report any damaged display product or tools to the Visual Lead.
- Provide feedback to Visual Lead relating to gaps and opportunities.
What you'll bring to the team:
- 2+ years experience with needle piercing.
- Geography-specific Piercing License
- Experience working with internally threaded 2-piece piercing jewellery.
- Up to date with First Aid and Blood-borne Pathogens OSHA Certifications.
- Experience working with autoclaves.
- Have or be registrable with local law enforcement or meet requirements by area for permits such as the “Practitioner Registration”, Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc.
- Understanding of local market piercing law requirements.
- Strong knowledge of health and safety protocols surrounding piercing procedures.
- Demonstrated understanding of service excellence in a consumer environment.
- Excellent communication & customer service skills.
- The desire to work in a fast paced, entrepreneurial environment. Bonus: you have experience selling product at a fast growing company
Benefits at Mejuri:
- A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- Internal coaching department and learning and development to support career growth and plans for everyone.
- A generous product discount!
Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviours that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.
#LI-Onsite
Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.
Our values are:
FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly
RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes
CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions
EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example
JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable
HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment
CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress
DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated
Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
What We Do
At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us. JOIN OUR TEAM Visit our Careers Page for all of our current Corporate & Retail job openings: https://mejuri.com/company/careers
