Position Requirements. The CPA Work includes, but is not limited to, the following:
· Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
· Responsible for functional CAPPS HR/PY Payroll module subject matter expertise, including, but not limited to:
o Module Ownership and Expertise
o Provide day‑to‑day functional support for the PeopleSoft 9.2 Payroll module.
o Troubleshoot payroll issues, including calculation errors, retro pay, tax discrepancies, and integration failures.
o Support the full payroll cycle: pay calendars, paysheets, payroll calculation, confirmation, and post‑confirmation auditing.
o Maintain payroll configuration, including earnings codes, deduction codes, garnishments, tax setups, pay groups, and tax reporting.
o Collaborate with Time & Labor and Human Resources (HR) teams on end‑to‑end process accuracy.
o Create, modify, and troubleshoot PS/Queries for payroll reporting and data validation.
o Work with technical teams to support enhancements, integrations, data loads, and application fixes.
o Assist in applying PUM updates, testing patches, and validating tax updates.
o Document functional procedures, test scripts, and configuration changes.
o Provide user support, training, and guidance to payroll operations teams.
o Participate in audit activities and ensure adherence to internal controls.
o Provide agencies with assistance with quarterly 941 reconciliations to resolve discrepancies.
o Perform CYE configurations specific to CAPPS Central processing
o Perform W-2 processing, including the PDF creation
o Collaborate and coordinate with Payroll Policy to file W-2/W-3s with the Social Security Administration on time and accurately
· Responsible for payroll configurations and processing, including, but not limited to:
o Setting up earning codes, accumulators, pay groups, rate codes, pay calendars, deductions, garnishments, and commitment accounting.
o Running payroll cycles (On-Cycle, Off-Cycle, Return Monies, Cancellations/Reversals).
o Troubleshooting payroll errors and resolving payroll production issues.
o Creating and validating W-2 form during CYE.
o Oversight for tax update implementations.
o Handling Right-to-Stop incentives.
o Oversight for 3rd-Party Sick Pay during CYE.
o Creating and supporting the synchronization of CAPPS payroll with SPRS/USAS using an online interface in CAPPS.
· Supporting payroll approval workflows between systems.
· Responsible for functional configuration skills, including, but not limited to:
o Setting up tables (job codes, positions, departments, compensation, etc.)
o Understanding HR business units, Set IDs, and Table structures
o Configuring workflow (AWE-Approval Workflow Engine)
o Creating queries using PS/Query and SAP Business Objects
· Responsible for providing functional support for the CAPPS HR/PY applications, and shall be a point of contact for CAPPS agencies as applicable.
· Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
· Additionally, responsible for overseeing and coordinating AWE – Approval Workflow Engine, including but not limited to:
o Workflow Configuration and Setup
o User and Role Management
o Notifications and Worklist Management
o Monitoring and Troubleshooting
o Customization and Extensibility
o Performance and Maintenance
o Testing and Documentation
· Responsible for technical skillsets for applicable tools, including, but not limited to:
o Understanding Application Designer (records, fields, pages, components)
o Integration Broker (Web Services, REST/SOAP Integrations)
o SQR and BI Publisher report customization
o SQL Proficiency
· Understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements
· Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
· Responsible for monitoring all payroll batch jobs, including, but not limited to:
o Tracking job schedules
o Monitoring job execution
o Detecting and responding to failures
o Validating output
o Managing dependencies
o Performance tuning
o Documentation
o Proper communication and escalation
o Ensuring compliance when schedules must be altered
· Responsible for tools and environment knowledge, including, but not limited to:
o PUM (PeopleSoft Update Manager) and Change Assistant
o Fluid UI changes and page navigation
o Lifecycle management and selective adoption
o Elasticsearch/Search Framework
o Data migration and compare reports
· Responsible for cross-functional collaboration, including, but not limited to:
o Strong problem-solving and troubleshooting
o Ability to interpret the State of Texas HR policies into system configuration and code modifications
o Requirements gathering for applicable break/fix or system enhancements
o Documentation and testing (UAT, regression testing)
o Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
o Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
o Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
o Providing structured cross-training to support junior analyst capability growth.
o Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
· Responsible for project-level coordination and participation, including, but not limited to:
o Expansions that include additional module implementations or enhancements for agencies
o Cyclic processes such as fiscal year-end, calendar year-end, W-2/1095-C creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
· Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
· Responsible for overseeing and coordinating the Fiscal Year-End, including but not limited to:
o Planning, scheduling, and communicating
o Reconciliations and Verifications
o System Configurations and Maintenance
o Budget Loads (BLS) as requested by agencies to assist with the large number of commitment accounting changes required.
o Benefit Enrollment Web Services to ensure that we have successfully integrated with ERS to establish the correct benefit plans and premiums for the next fiscal year for state resources on CAPPS Central (over 100 agencies and 80,000 employees).
· Provides advanced Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
· Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
· Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
· Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
· Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
· Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
· Participates in Disaster Recovery and Upgrade Testing activities.
· Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
· Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
· Performing other related Work as assigned.
Required/Preferred
Experience
15
Required
Extensive knowledge and understanding of State of Texas applicable policies.
15
Required
Extensive knowledge of federal labor laws.
15
Required
Extensive knowledge and experience performing system configuration changes.
15
Required
Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities.
15
Required
Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.
10
Required
Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies
10
Required
Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication
10
Required
Extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.2.
10
Required
Extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ)
10
Required
Extensive familiarity with support tools such as PUM, Fluid, and Elastic Search.
10
Required
Experience performing functional project management activities in support of CPA’s CAPPS program
10
Required
Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3.
10
Required
Experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process.
10
Required
Experience participating in Disaster Recovery exercises.
10
Required
Experience preparing and presenting executive-level presentations.
10
Required
Experience gathering and presenting applicable data in support of a variety of audits and open records requests.
10
Required
Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
10
Required
CPA experience performing SQL actions needed to keep the CAPPS and SPRS systems in sync
8
Required
Experience providing direct payroll support to multiple agencies, including assisting with quarterly 941 reconciliations, resolving payroll discrepancies, and coordinating corrective actions across statewide systems.
8
Required
Experience in planning and coordinating the Fiscal Year Process at a statewide level
8
Required
Extensive knowledge and experience managing the Approval Workflow Engine (AWE)
8
Required
Experience preparing WCAG 2.1-compliant materials for distribution.
3
Required
Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
10
Preferred
Experience with and knowledge of production support activities for CPA’s legacy Statewide Financial Systems
Skills Required
- Extensive knowledge and understanding of State of Texas applicable policies.
- Extensive knowledge of federal labor laws.
- Extensive knowledge and experience performing system configuration changes.
- Extensive technical skillsets with App Designer, Integration Broker, SQR/SQL, BI Publisher, SAP Business Objects, etc.
- Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.
- Extensive Texas public sector experience, directly working for or supporting a large network (30+) of Texas state government agencies.
- Extensive experience creating and managing a strategic roadmap combining planning, functional insight, and cross-functional communication.
- Extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.2.
- Extensive knowledge supporting and providing oversight with batch jobs (Run My Jobs - RMJ).
- Extensive familiarity with support tools such as PUM, Fluid, and Elasticsearch.
- Experience performing functional project management activities in support of CPA's CAPPS program.
- Experience providing Tier 2 Service Desk Support for a large network with a Managed Services vendor providing Tier 3.
- Experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process.
- Experience participating in Disaster Recovery exercises.
- Experience preparing and presenting executive-level presentations.
- Experience gathering and presenting applicable data in support of audits and open records requests.
- Experience interpreting contractual language and integrating it into daily workflows while holding vendors accountable.
- Experience performing SQL actions needed to keep the CAPPS and SPRS systems in sync.
- Experience providing direct payroll support to multiple agencies, including assisting with quarterly 941 reconciliations and resolving payroll discrepancies.
- Experience in planning and coordinating the Fiscal Year Process at a statewide level.
- Extensive knowledge and experience managing the Approval Workflow Engine (AWE).
- Experience preparing WCAG 2.1-compliant materials for distribution.
- Knowledge of ITIL principles and practices for ITSM and ITAM.
- Preferred: Experience with and knowledge of production support activities for CPA's legacy Statewide Financial Systems.
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
