Peoples Services Advisor

Job Description:

Job Title: People Services Advisor

Location: Bupa Place, Salford Quays

Flexible / Hybrid working options

Permanent

Fulltime – 37.5 hrs per week

Salary up to £26,000 DOE + fantastic benefits

Role Overview

The People Services Advisor roles exists to ensure that a professional HR support service is delivered to agreed standards and that there is a constant focus on service innovation to deliver the optimum experience for all users of the service. Contributes to and operationalises all aspects of development and change relating to changes/enhancements in technology, process and people, supporting and delivering a culture of continuous improvement by reviewing demand, and understanding the customer needs and delivering process improvements and outstanding Customer Experience.

To be a key contributor to the future focus and quality of service delivered by the People Service teams as a whole to our customers.

What you’ll do:

•  Supporting our internal customers through multiple communication streams, ensuring that service excellence is at the heart of everything we do.
•  Ensures that all the activities they complete are wherever possible within the agreed timescales and Service Level Agreements are met
• First line query resolution through service now, email, telephony to agreed service level agreements
• Case Management of more complex queries ( maternity/paternity etc)
•  Provides administrative support on scheduled and non-scheduled employee benefit initiatives.
• Securing Occupational Health appointments with employees following a referral which supports people with health conditions to stay in work or return to work.
• Operate the Bupa Travel service desk supporting complex bookings for the Board & CEC responding to general queries as well as more complex EA/PA support, validation of invoices and providing oversight and feedback on out of policy bookings, liaise with the Travel Management provider service desk where required to deliver a speedy resolution People Services Advisor.

What you’ll bring:

• Making the fair treatment of customers central to all organisational changes, procedural changes and policy decisions that you make, approve or oversee.
• Always demonstrating fair customer treatment to other employees – leading by example.
• Rewarding the fair treatment of customers by other employees.
• Being able to explain the impact that your role and actions have on the fair treatment of customers.
• Being able to explain the potential implications for customers who are not treated fairly by you or others.
• Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
• Deliver outstanding customer experience in response to customer evolving needs.
 

Qualifications, Training & Experience
• Experience of working in a high volume and complex operational setting.
• Customer Service Experience and problem solving skills.
• Excellent interpersonal & communication skills

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

Time Type:

Job Area:

Locations: