People Technology Specialist

• Act as Tier 2 functional support, resolving Workday issues quickly and effectively to keep Mironeers moving.
• Work with People Ops and the People Tech team to coordinate with our partners, and ensure high-quality service delivery.
• Manage, prioritize, and track service requests using Jira to ensure a smooth, responsive support experience.
• Document solutions and keep self-service resources updated to help Mironeers find answers faster.
• Investigate recurring issues, recommend fixes, and share insights to improve processes and remove blockers.
• Lead and contribute to configuration discussions, security, compliance, release testing, and system improvements.
• Track and review vendor performance, learning how to manage SLAs and drive continuous improvement.
• Join strategy discussions as a learning opportunity, gaining exposure to development, optimization and case management of other applications.
• Contribute to assessing and deploying AI innovation opportunities that improve the Mironeer experience.

• 2+ years of hands-on Workday HCM experience (Core HCM, Absence, Compensation, or similar modules).
• Curiosity, a customer-first mindset, and eagerness to learn to make an impact.
• Strong understanding of HR processes and best practices
• Good analytical with a keen attention to detail
• Ability to translate business requirements into technical specifications
• Strong project management and organisational skills
• Excellent communication, interpersonal, and training skills
• Ability to work independently and as part of a team
• Strong problem-solving skills and a focus on removing obstacles for others.
• Experience using IT service delivery management tools, e.g. Jira, ServiceNow, Oracle Fusion Field, etc.

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.