This role is responsible for providing comprehensive support and customer service for HRIS. The individual will handle various support tasks and tickets, requiring a solid understanding of HRIS systems and tools. While in-depth module expertise is not necessary, candidates should be capable of assisting customers, answering questions, and resolving issues promptly.
This critical position ensures swift and positive resolutions for customer inquiries. Additionally, the role provides backup support to functional specialists and may participate in business projects as needed. Basic Workday experience and knowledge across multiple modules are required, with involvement in ad-hoc projects.
Responsibilities: (Please specify % amount against each responsibility)- HR Technology support via ServiceNow, ensuring customer queries and issues are resolved within SLA and to a high standard. Collaborate with specialists to enhance Workday knowledge and provide expert support.
- Prepare standard and ad-hoc reports to support data quality, operational activities, and continuous improvement initiatives.
- Often supporting cross-functional initiatives to standardize business definitions. Maintain accurate metrics, dashboards, and reports.
- Support Tier 2 ad-hoc queries on core HCM topics.
- Coach and upskill Global Operations/Shared Services in using Workday and navigation techniques and Issue resolution.
- Support Workday Core-HCM globally, although fundamentally across the APAC region, including position management, requisitions, organizational hierarchies, and recruitment.business processes.
- Prioritize and manage caseload from ServiceNow
- Support HR Technology projects, including tasks for new releases and upgrades within the HRIS team, ensuring smooth delivery with team support.
- Regularly communicate updates to the HRIS Director regarding critical issues and ticket status, offering feedback to optimize standard methodologies and make necessary improvements.
Location: Pune, India
Requirements:Experience: Bachelor's or master's degree in computer science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
The incumbent should have relevant 2-3 years of demonstrable experience in HR Technology - Workday
Should have good experience of business process and Workday HCM.
Having skills in advanced Workday reports, matrix reports, and calculated fields. Should have experience in worksheets, composite reports, or discovery boards (preferred).
Prior experience in supporting HR queries via service portals for HRIS/Workday.
Workday security knowledge, Time tracking and Absence is beneficial!
Workday HCM Certification is good to have.
Competences:
Must have the ability to work independently as well as in a team based remotely in a very fast-paced environment. Should be comfortable to collaborate well in a Global remote team.
Good management and interpersonal skills, hosting and facilitating of Incident Management meetings.
Excellent verbal and written communication skills in English required to ensure ability to communicate efficiently with all levels of internal and external customers.
Good communication & organizational skills, ability to multi-task, good attention to details, excellent problem solving, and follow-up skills required.
Ability to handle partner concerns in a timely and effective manner; Experienced in managing multiple urgent tasks.
Physical Demands:
Travel Requirements: <10%
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Skills Required
- Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or equivalent work experience.
- 2-3 years demonstrable experience in HR Technology - Workday.
- Experience with Workday HCM and business processes (position management, requisitions, organizational hierarchies, recruitment).
- Experience with advanced Workday reports, matrix reports, and calculated fields.
- Experience with worksheets, composite reports, or discovery boards.
- Prior experience supporting HR queries via service portals for HRIS/Workday (ServiceNow).
- Workday security knowledge; Time Tracking and Absence experience.
- Workday HCM Certification.
- Ability to work independently and in a global remote team; strong collaboration skills.
- Good management and interpersonal skills, ability to host and facilitate incident management meetings.
- Excellent verbal and written communication skills in English.
- Strong organizational skills, multi-tasking, attention to detail, problem solving, and follow-up.
- Ability to handle partner concerns and manage multiple urgent tasks.
Smith & Nephew Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.
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Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
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Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
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Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.
Smith & Nephew Insights
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
