Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Summary
Serves as the primary People Ops technical liaison to IT/Corporate on all HRIS/HCM matters, and as the vendor point of contact across the People Systems portfolio (Deel, Lattice, AllVoices, ticketing/AI tooling, and future platforms), partnering with Corporate's Oracle HCM team on that platform specifically. Leads requirements definition and vendor evaluation for RFPs, delivering recommendations to leadership. Works cross-functionally across the broader People team (Talent Acquisition, People Experience, People Business Partners, and People Operations) in addition to shared services partners. Partners closely with IT on the design and rollout of People Systems workflow enhancements and automations, and with the AI team on People Ops AI enablement, including supporting ongoing triage of the AI/chatbot tool. Brings strong technical fluency across the People Systems architecture to evaluate proposals and troubleshoot issues independently, bridging IT, Corporate, vendors, and People Ops stakeholders to keep People Systems initiatives moving.
Key Responsibilities
Systems & Stakeholder Partnership
- Serve as the primary People Ops technical liaison for all People Systems matters — integrations, data structure changes, permissioning, and system-related escalations
- Develop and maintain strong technical fluency across Oracle HCM, Deel, and the broader People Systems architecture — sufficient technical depth to partner credibly with IT on system design, evaluate proposals, and diagnose issues independently
- Partner with stakeholders on the design, prioritization, and rollout of People Systems workflow enhancements and automations, contributing People Ops requirements, use-case input, and user acceptance testing
- Assess and communicate downstream impacts of People Systems changes across the People team, Finance, and IT, including test validation in lower environments ahead of go-live
- Manage People Systems process improvement projects from ideation through adoption — defining scope, identifying stakeholders, tracking milestones, flagging issues, owning change management, and post-launch audits.
- Partner with Corporate's Oracle HCM team on system configuration, enhancements, and roadmap alignment, serving as the People Ops-side technical partner on that platform
- Act as first point of triage when system or tooling issues arise: diagnose whether the issue is data, configuration, vendor, or IT-integration related, and route to the correct owner for resolution
Vendor & RFP Management
- Own vendor relationships across the People-specific systems portfolio (Deel, AllVoices, ticketing/AI tooling, and similar), and partner with Corporate on Oracle HCM vendor management specifically
- Lead RFPs for new or replacement People Systems tools: define requirements, run vendor evaluations and demos, and deliver a final recommendation to leadership
- Provide vendor selection rationale and requirements context to Procurement to support final contract negotiation and terms
AI Enablement
- Support our AI/chatbot and ticketing solution — assisting with implementation, testing, and knowledge-base/data configuration
- Serve as the ongoing triage point for the AI bot post-launch, diagnosing and routing issues to the correct owner
- Partner with the AI team to evaluate additional AI tools and use cases for People Ops; translate AI team capabilities into practical, adopted enhancements for the People function
Process Enhancement & Enablement
- Document system changes, vendor decisions, and troubleshooting playbooks for People Ops stakeholders
- Communicate system and process changes clearly to non-technical audiences across People Ops
- Partner with the People team to identify and implement enhancements to broader People Operations processes and workflows, improving efficiency and the employee experience
- Partner to periodically assess People Systems and processes against organizational growth (headcount increases, new entities, M&A integration) — identifying scalability gaps and recommending proactive enhancements before they become operational constraints
Qualifications
Required
- 5+ years in HRIS/People Systems roles, with demonstrated experience owning vendor relationships and/or leading RFP processes
- Strong working knowledge of Oracle HCM or a comparable HCM platform — architecture, permissioning, and integration points — sufficient to evaluate technical proposals and troubleshoot issues independently
- Experience overseeing change management with strong partnerships across various stakeholders
- Experience partnering with IT/engineering teams on system integrations and workflow or automation enhancement projects
- Comfort operating with limited precedent and no fixed playbook for every issue
- Hands-on experience applying AI Tools (Claude, ChatGPT, or similar) to real workflows - e.g., building or configuring an AI-driven automation, prompt-based process, or integration, with a measurable outcome such as time saved or error reduction.
Preferred
- Bachelor's degree plus 5+ years related experience, or equivalent work experience
- Experience with partner teams vendor systems (Qualtrics, Jira Service Management, OKTA, etc).
- Experience in a matrixed org where systems ownership is split between HR, Corporate and IT across multiple operating companies
- Exposure to global/multi-entity HR data structures (EOR, international payroll)
- Prior experience triaging vendor or platform issues (i.e., knowing when something is a vendor problem vs. an internal configuration problem)
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/
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Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.
Skills Required
- 5+ years of experience in HRIS or People Systems roles
- Experience owning vendor relationships and/or leading RFP processes
- Strong working knowledge of Oracle HCM or a comparable HCM platform, including architecture, permissioning, and integration points
- Experience overseeing change management and partnering with diverse stakeholders
- Experience partnering with IT or engineering teams on integrations, workflows, or automation enhancements
- Ability to operate with limited precedent and without a fixed playbook
- Hands-on experience applying AI tools such as Claude or ChatGPT to real workflows with measurable outcomes
- Bachelor's degree plus 5+ years of related experience, or equivalent work experience
- Experience with Qualtrics, Jira Service Management, Okta, or similar partner-team systems
- Experience in a matrixed organization with systems ownership split across HR, Corporate, and IT
- Exposure to global or multi-entity HR data structures, EOR, or international payroll
- Experience triaging vendor or platform issues
Fanatics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fanatics and has not been reviewed or approved by Fanatics.
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Strong & Reliable Incentives — Incentives like annual bonuses and overtime opportunities are common, supporting higher total compensation especially in corporate roles. Seasonal premiums and performance bonuses are also cited across roles.
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Healthcare Strength — Multiple medical plan options, mental-health services, and wellness programs are highlighted as core offerings. Additional supports like HSAs/FSAs and condition management further strengthen the health package.
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Parental & Family Support — Paid maternity and paternity leave, fertility benefits, adoption assistance, and gender-affirmation coverage are explicitly included. Childcare support and backup care resources are also referenced.
Fanatics Insights
What We Do
Transforming the licensed sports industry through an innovative vertical e-commerce model that allows Fanatics to quickly design, manufacture and distribute high-quality fan gear across retail channels, better serving the real-time expectations of leagues, teams, fans and retailers in today’s mobile-first, on-demand culture.
Why Work With Us
You don't have to love sports to work here (though we love sports fanatics as well!). Fanatics is an industry leading, multi-billion dollar, international, privately held company with a casual, lofty space in the heart of Downtown Boulder. We have the advantages of a startup, without the pitfalls.
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