People Support Services Partner

Location: Noida, India

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.

Primary Purpose of Role

The People Services Partner role is aligned to the Thales HR organization and will provide HR services to various regions. The role will provide first level support to employees, HR, managers and vendors with Human Resources needs, including but not limited to company policy, procedures, learning, HR systems, employee onboarding etc. ensuring all SLA’s are met.
Key Responsibilities & Accountabilities

Case Management:

• Respond to a wide variety of employee queries.

• Thoroughly document inquiries via the case management tool to ensure required information is recorded accurately in accordance with policies and practices.

• Track and follow up on employee-related matters.

• Ensure SLA’s are followed and met.

Onboarding:

• Complete and track new hire activities from offer letter creation through the end of their onboarding.

• Initiate any business-specific tasks required during the onboarding process.

• Coordinate immigration and relocation processes and interact with immigration consultants and vendors to establish correct documentation, procedures, and requirements for external hires.

• Communicate with the new hire regarding next steps, outstanding actions, and any questions they may have.

• Support the Talent Acquisition Team with any requisition corrections or troubleshoot any difficulties.

• Track and monitor probation completion.

HRIS:

• Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.

• Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to employee data.

• Support generation of standard HRIS reports as requested.

• Participate with testing in instances for new HRIS rollouts.

Employee Data Management:

• Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.

• Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to cost center transfers, collective agreements, etc.

• Review employee transactions and generate appropriate documents and letters as needed.

• Escalate any Tier 2 HRIS issues to the relevant team.

Training:

• Update available courses and training records in the Learning Management System (LMS).

• Assist employees and managers in the use of the LMS.

• Schedule requested trainings.

• Assist in preparing training materials as needed for internally hosted events.

• Manage procurement requisitions and invoicing related to courses and training materials.

Talent and Performance

• Generate reports as required

• Support transactions in Workday to support processes

• Support manager and employees on process queries

Offboarding

• Coordinate and trigger voluntary post-termination activities such as post-termination letters and departure checklists

• Complete all post termination actions e.g enrolling in alumni networks, removal from any assigned future events

• Consolidate exit insights results

Other:

• Initiate employee notifications as required.

• Prepare various employee letters in a timely manner outside of the HRIS workflow (letter of employment/employment verification, invitation letters, salary and merit letters etc.).

• Participate in audits as needed (probation, data checks).

• Contribute to the development of HR process documents and employee reference materials.

• Maintain knowledge of company and departmental policies and procedures.

• Support Thales’ HR department with special projects, mass communications, and other duties as needed and assigned.

Experience and Skills:

• Either 2-years of experience in of experience working in HR or an administrative support role or a University Degree or Diploma in Human Resources or a related field

• Proficient in English (both written and oral).

• Ability to work well and collaborate in a team environment.

• Strong organizational skills.

• Ability to handle situations tactfully when dealing with customers.

• Ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.

• Strong time management skills (meeting SLAs).

• Discretion to deal with personal and confidential information with sensitivity and tact.

• Adaptable to changing business practices.

• Proficient with Microsoft Outlook, Excel and Word.

• Strong attention to detail.

• Solid critical thinking skills.

Highly Desirable:

• Prior experience with ServiceNow or another HR case management tool.

• Prior experience with Workday or similar HRIS systems.

• Knowledge of HR practices either through post-secondary education, an HR professional designation, and/or work experience in HR.

• Experience in a customer service or shared services environment.

Education and Qualifications:

• A Graduate Degree.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.