People Services Learning & Development Administrator

Job Title: People Services Administrator 
Contract Type: Permanent
Salary: £26,459.66 (£29,074.25 is achieved after 12 months successful performance in the role) 
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday/Hybrid
Location: Speke, Liverpool.

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a People Services Administrator
You will provide first line support to colleagues and managers on all areas of the employee lifecycle including  performance management, learning and development, and system administration, including advising on people policy and processes, providing a ‘once and done’ resolution to queries or escalating where appropriate. Drive the adoption to self- service tools providing guidance to enable mangers to self-serve, increasing service capability through coaching and guidance to service users. 
Process transactions and produce accurate and timely documentation (letters, references, contracts, learning material etc.) across the employee life cycle within agreed service levels and performance standards. 

About you
We are looking for someone with

.   Understanding Learning & Development tasks
•   Proven track record of providing transactional HR support within a diverse and unionised 
organisation.
•  Excellent communication skills both written and verbal.
•  Experience of working in a shared service or telephone based operation.
• Eye for detail and a methodical approach to problem solving.
• Resilience and tenacity to see things through to conclusion

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:
•    Competitive pay & generous pension 
•    28 days holidays plus bank holidays
•    Flexible working options available
•    Investment in your learning, personal development and technology
•    A wide range of benefits

Diversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile

• Provide first line support to colleagues and Managers on all areas of the employee lifecycle including recruitment and onboarding, payroll and system administration, including advising on people policy and processes, providing a once and done resolution to queries.
• Foster a positive candidate/employee experience by maintaining clear communication.
• Escalate complex queries via the agreed channels to ensure effective resolution.in line with agreed ways of working and service standards. 
• Build collaborative and effective working relationships with colleagues and third parties providing a seamless ‘customer first’ delivery approach, sharing feedback to improve ways of working across the end to end service proposition. 
• Record all calls and queries to enable ongoing management, reporting and tracking of queries, including the scanning of documents to employee records. 
• Ensure service level agreements are adhered to, escalating risks to service performance and compliance through agreed risk management procedures.
• Ensure the integrity and quality of data input, identifying and addressing data quality issues to maintain data integrity standards and compliance with regulatory and statutory legislation.
• Plan and prioritise work, check own work and that of others as required for completeness and accuracy. 
• Provide accurate and timely people data or information as required to address customer queries and for review by others to support decision making.
• Maintain knowledge of regulatory, legal and systems knowledge to maintain competence in role. Support and promote compliance with those requirements within the wider team and the business. 
• Actively contribute to the continuous improvement of People Services processes, systems, procedures and change projects. 
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. 
• Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements. 
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

Person specification

Knowledge, Skills and Experience

Essential

• Proven track record of providing transactional HR support within a diverse and unionised organisation.
•  Excellent communication skills both written and verbal. 
• Experience of working in a shared service or telephone-based operation. 
• Eye for detail and a methodical approach to problem solving.
• Resilience and tenacity to see things through to conclusion. 
• Customer first ethos and the ability to elicit colleague needs quickly and deliver to those needs.
•  Initiative and drive to identify ‘better ways’ of working to improve efficiency. 
• Excellent planning and organisational skills and the ability to prioritise a busy and varied workload delivering to service level agreements. 
• Ability to show initiative and propose solutions to issues identified. 
• Experience of working with HR systems and Microsoft packages 
• Excellent team player who can work flexibly to meet business requirements.

Desirable

• CIPD qualified, or equivalent, or willingness to work towards.
• Previous administration experience in Learning & Development Team