People Services Team Lead META

People Services Team Leader META is responsible for ensuring the delivery of end-2-end People Services in META region, resolving problems, ensuring optimal system performance, and driving continuous improvements.

The role oversees People Operations (Administration and payroll) in META region, continuous improvement, and manages vendor relationships for compliance. The role ensures people leadership, guides problem resolution, and ensures high-quality service delivery. The role manages People Services Projects, establishes operational objectives, operation excellence and demonstrates strong project and stakeholder management skills

Your Role:

• Leads Payroll and Admin Team in META region ensuring best-in-class client experience for Employees in META region

•  Oversees high-quality service delivery (NPS, SLA, FTR, CFR, Payroll accuracy, etc.) in people processes to all business areas, ensuring that all processes are efficiently managed and continuously improved, and that global process integration is maintained.

• Coordinates team development (performance appraisal, individual development, coaching, trainings)

• Leads the identification and implementation of process-related best practices, ensuring continuous improvement and optimal performance across the organization

• Provides functional leadership and support to regional counterparts for process-specific activities, ensuring alignment between global and local processes and facilitating effective communication and collaboration.

• Ensuring policies, procedures and processes meet the requirements of internal control standards (ICS)

• Ensuring proper design and execution of personnel data management, time management, organization management and payroll processes

• Aligning with other department heads to deliver consistent People services

• Manages internal and external vendors by overseeing performance, ensuring compliance with organizational standards, and effectively addressing vendor-related issues to maintain optimal supplier relationships and performance.

• Demonstrates strong communication, persuasion, and presentation skills, customer orientation, vendor management skills, analytical and problem-solving abilities, cultural awareness, and the ability to drive change and manage diverse stakeholders.

• Proposes enhancements for way of working, looking for process simplification, value-stream mapping.

You are a part of the Philips People Services Center EMEA. PPS is the Human Resources Shared Services organization of Philips. A team of HR professionals delivering HR Services to Philips employees and managers at all stages of the career cycle. PPS delivers cost-effective people services by globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.

You are the right fit if:

• You have bachelor's or master’s degree in human resources, Communications, Business Administration, Organization Development or equivalent.

• You have proven track of record of leading (or coordinating) a team in international work environment

• You have minimum 4 years of experience in areas such as Human Resources, Organizational Transformation, Process Optimization, Payroll Management, Accounting, HR Technology and Digitization or Recruiting

• Min.3 years of experience in People (HR) operations and payroll in Shared Services environment.

• You are fluent in English (both verbal and written), any additional language is a strong plus

• You are proficient user of Global Payroll systems, MS Office, Workday, ServiceNow or other ticketing system

• Project management skills and experience is a plus

• You have a proactive approach, and you can work independently to tight deadlines with minimal supervision.

• Demonstrates strong impact and influence on large teams and key stakeholders

• Well-developed communication skills, written, presentation and verbal

Preferred Skills:

• HR Services Delivery

• Team Leadership

• Payroll delivery

• Continuous Improvement

• Vendor Management

• Change Management

• Consulting

• Project Management

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
this role is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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