The Role
Provide transactional and specialist HR services for one or multiple local markets, delivering consistent, SLA-driven processes. Handle Workday data entry, HR document management, employee queries, and on-site archiving per Vietnam regulations. Collaborate with HR team members to meet KPIs, improve workflows, and ensure compliance with local employment laws and global standards.
Summary Generated by Built In
The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees.
Job Description:
Key responsibilities:
- Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes
- Ensures standardised HR processes are effectively implemented and services are delivered in a consistent and common way across different markets
- Provides service related activities including Workday data entry, HR document management, updates to internal tools and databases, responding digitally to a wide variety of employee queries
- Monitors the completion of queries from markets and continually identifies opportunities to improve processes and services against Service Level Agreements, reviewing your own performance on a regular basis and in collaboration with the team
- Collaborates with other administrators within your team to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations
- Build your knowledge of local customs and employment laws, applying this to improve delivery of services across your markets and ensure processes remain compliant with local regulatory/statutory requirements
Key Qualifications & Experience:
- HR System Experience: Minimum of 1 years of hands-on experience using Workday or other case management tool for HR data entry, lifecycle tracking, and data management
- Administrative & Physical Execution: Ability and willingness to manage on-site document archiving and manual filing processes, ensuring compliance with Vietnam’s statutory labor and document retention regulations
- Shared Services Experience: Would be preferred, basic understanding of HR Shared Services environment or a high-volume transactional HR role driven by Service Level Agreements (SLAs), KPIs & the proactiveness in identifying on-the-ground process bottlenecks and suggesting workflow improvements
- Attention to Detail: As we are dealing with confidential employee HR data, high level of accuracy in data entry and document management, with a sharp focus on compliance and data privacy standards
Location:
Ho Chi Minh CityBrand:
Dentsu ApacTime Type:
Full timeContract Type:
Fixed Term Contract (Fixed Term)Skills Required
- Minimum 1 year hands-on experience using Workday or other HR case management tool for data entry and lifecycle tracking
- Ability and willingness to manage on-site document archiving and manual filing in compliance with Vietnam statutory labor and document retention regulations
- Experience in a high-volume transactional HR or HR Shared Services environment driven by SLAs and KPIs
- High level of accuracy in data entry and document management with strong attention to confidentiality and data privacy
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
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The Company
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
