The Role
Provide first-line HR administrative support across the employee lifecycle, including onboarding, recordkeeping, payroll assistance, benefits administration, reporting, and case inbox management. Ensure data integrity, compliance, and timely responses while supporting continuous improvement and wider People team projects.
Summary Generated by Built In
The People Services Administrator plays a key role within the People Services team, providing efficient and professional administrative support across the employee lifecycle. Acting as a first point of contact for colleagues and managers, the role ensures that people-related processes are delivered accurately, consistently and in line with company policies and procedures.
Working closely with colleagues across the wider People function, the successful candidate will support onboarding, employee records management, payroll administration, reporting and general people operations activities. This role offers an excellent opportunity to develop broad HR knowledge within a dynamic and fast-paced international organisation.
About the role
- Providing first-line support for employee and manager queries, ensuring a professional and timely response to People Services requests.
- Administering employee lifecycle processes including onboarding, contractual changes, promotions, transfers and leaver activities.
- Preparing employment documentation including contracts, letters, amendments and other people-related correspondence.
- Maintaining accurate employee records and ensuring data integrity across HR systems and personnel files.
- Supporting payroll processes by providing accurate employee data and assisting with monthly payroll administration activities.
- Coordinating new starter onboarding activities, including right-to-work documentation, system setup requests and induction administration.
- Monitoring shared People Services inboxes and case management systems, ensuring service level expectations are met.
- Assisting with benefits administration, annual renewal activities and employee enrolment processes.
- Producing regular people metrics and reports to support business and People team requirements.
- Supporting compliance activities and ensuring employee documentation is maintained in accordance with legal and regulatory requirements.
- Contributing to continuous improvement initiatives to enhance People Services processes, systems and employee experience.
- Supporting wider People team projects and initiatives as required.
About you
- Previous experience in an HR, People Services, People Operations or administrative support role.
- Strong organisational skills with the ability to manage multiple priorities while maintaining a high level of accuracy.
- Excellent attention to detail and commitment to maintaining confidential information appropriately.
- Strong written and verbal communication skills with the ability to build positive working relationships.
- Experience maintaining employee records and working with HR information systems.
- Good understanding of employee lifecycle administration and HR best practices.
- Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.
- Ability to work independently while contributing effectively as part of a collaborative team.
- Customer-focused approach with a commitment to delivering a high-quality employee experience.
- A proactive mindset with a willingness to learn, develop and continuously improve processes.
- CIPD qualification or working towards CIPD accreditation would be advantageous.
About
Great talent comes in many forms, and we’re committed to building a diverse and inclusive team. Whilst a number of our roles do require specific qualifications and experience, and industry knowledge, we also value potential, unique perspectives, and transferable skills. If you’re excited about this opportunity but don’t meet every requirement, we’d still love to hear from you. We occasionally collaborate with recruitment agencies to fill niche or specialist roles. However, we do not accept agency terms or pay fees for speculative CVs submitted directly to our hiring managers or outside our Applicant Tracking System. If you are a recruitment agency interested in partnering with us for candidate supply, please reach out to [email protected]
Skills Required
- Previous experience in an HR, People Services, People Operations or administrative support role
- Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook
- Experience maintaining employee records and working with HR information systems
- Strong organisational skills and ability to manage multiple priorities with high accuracy
- Excellent attention to detail and commitment to maintaining confidential information
- Strong written and verbal communication skills and ability to build positive working relationships
- Good understanding of employee lifecycle administration and HR best practices
- Ability to work independently while contributing effectively as part of a collaborative team
- Customer-focused approach with commitment to delivering a high-quality employee experience
- Proactive mindset with a willingness to learn, develop and continuously improve processes
- CIPD qualification or working towards CIPD accreditation
- Experience supporting payroll processes (providing accurate employee data and assisting monthly payroll)
Arrow Global Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Global Group and has not been reviewed or approved by Arrow Global Group.
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Healthcare Strength — Company‑funded private medical insurance, a 24/7 Employee Assistance Programme, an annual company‑funded cancer screening, and a healthcare cash plan are part of the core offer. These provisions indicate robust health coverage that extends beyond basic care.
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Leave & Time Off Breadth — Annual leave starts at 25 days with options to buy or sell days, alongside carers, faith/cultural, study, and life‑event leave plus paid volunteering time. These options broaden time‑away flexibility and support different life circumstances.
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Flexible Benefits — A flexible benefits platform offers gym and hotel discounts, cycle‑to‑work, dental insurance, a retail discount card, and a gadget scheme, with some options employee‑funded. Flexibility to tailor add‑ons can increase perceived value across varied needs.
Arrow Global Group Insights
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The Company
What We Do
Arrow Global is a leading European vertically integrated alternative asset manager specializing in private credit and real estate. Founded in 2005, it acquires and manages loan and real estate portfolios, delivering risk-adjusted returns for global investors.
