Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. That’s what drives us.
As the PR&R Chapter Partner, you will lead operations teams, reporting to the Head of Global Chapter Services within PSS. Collaborating closely with Compensation, Benefits & Mobility Area of Practice (AoP) Leads, you will co-create and implement the Chapter strategy. Your focus will be on delivering high-quality, seamless service and customer experience. You will oversee people leaders in PSS locations such as San Jose (Costa Rica), Budapest (Hungary), and Kuala Lumpur (Malaysia).
Your opportunity
Leadership, People, and Culture
In this role, you will build and evolve the Chapter Services organization and its capabilities. You will model collective leadership and networked ways of working to deliver a great customer experience.
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Implement and sponsor strategic projects and initiatives across the Chapter or P&C.
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Act as the escalation point for AoP chapter services topics.
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Foster an engaging culture to attract and retain top talent, coaching team members, and ensuring succession plans.
Customer Experience / Service Delivery
You will ensure the overall performance of and the creation of a great customer experience by your organization. This includes monitoring team performance, promoting continuous improvement, and driving technological advancements.
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Analyze data, share insights, and recommend innovative solutions supporting culture and strategy.
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Drive accountability for customer experience and ensure compliance of all P&C practices within legislative requirements and established standards and guidelines
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Develop and manage key stakeholder relationships and communications to partner in a proactive and customer-centric way.
Who you are
In this role, you will work with stakeholders across various functions and levels within the organization. Your ability to lead virtually and work across borders is essential. Strong leadership competencies and success in change management are critical.
Skills and Competencies: You bring strong experience in compensation & benefits and an affinity for international mobility practices. You can credibly represent our People & Culture vision and influence key stakeholders to achieve our strategy.
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Proven track record in working within a matrix organization and leading through change.
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Ability to work independently in a fast-paced, multicultural environment managing multiple priorities.
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Experienced in using and analyzing People & Culture data to make strategic business decisions.
Core Capabilities: You demonstrate customer centricity, end-to-end accountability, and effective problem-solving in your interactions. You have a growth mindset, experimenting and seeking new learning opportunities.
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Proactive change leadership and empowering your team.
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Coaching mindset and encouraging collaboration and continuous learning.
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Business acumen and awareness of industry trends.
Further Requirements: We seek an individual with 8+ years of related experience in P&C functions in multinational companies and 5+ years in people leadership. Fluency in English is required; additional languages are a plus. Experience in leading a geographically dispersed team is preferred.
Are you interested apply now!
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Basel is the headquarters of the Roche Group and one of its most important centres of pharmaceutical research. Over 10,700 employees from over 100 countries come together at our Basel/Kaiseraugst site, which is one of Roche`s largest sites. Read more.
Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees also benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.
We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.
Roche is an Equal Opportunity Employer.
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
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What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
