- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
- Day 1 HMO
- Life Insurance
The People Project Manager is responsible for leading and delivering strategic internal and external HR-related projects, including system implementations, process improvements, compliance initiatives, and client-facing solutions. The role ensures that all projects are executed efficiently, within scope and timeline, and aligned with organizational goals by applying structured project management methodologies, driving cross-functional collaboration, and delivering measurable business impact.
WHAT WILL YOU DO?
HR Operations & Process Improvement
- Lead initiatives focused on improving HR processes, workflows, and service delivery models (e.g., onboarding, offboarding, internal requests, support channels).
- Identify inefficiencies in People Support operations and implement scalable, sustainable solutions.
- Standardize processes through development and implementation of SOPs, workflows, and service guidelines.
- Support automation and system enhancement initiatives to improve turnaround times and service quality.
- Identify and assess risks across internal and external projects.
- Develop and implement contingency plans to minimize disruptions.
- Manage change requests effectively, balancing scope, time, and resource impacts.
- Coordinate with HR, Finance, IT, and Operations to implement projects impacting workplace support, compliance, and employee services.
- Ensure seamless execution of initiatives that require multi-department collaboration.
- Act as the central point of coordination for People Support–related projects across the organization.
- Drive accountability and alignment among stakeholders to ensure timely delivery.
- Track project progress, service performance, and key operational metrics (e.g., turnaround time, resolution rates, engagement levels).
- Prepare and present regular reports on project status, service improvements, and impact to leadership.
- Establish dashboards and tracking mechanisms for People Support initiatives.
- Conduct post-implementation reviews to assess effectiveness and identify improvement opportunities.
- Apply appropriate project management methodologies (Agile, Waterfall, or Hybrid) depending on initiative needs.
- Drive consistency across People Support initiatives through standardized tools, templates,
and frameworks. - Develop playbooks and knowledge resources for recurring HR operations and employee support processes.
- Support capability building by guiding team members on structured project execution and process improvement.
- Perform other HR and project-related tasks as assigned by the VP People.
- Bachelor’s Degree in Psychology, Behavioral Science, Human Resource Management, Business Administration, or any related field.
- At least 3-5 years of experience in HR operations, employee experience, office administration, or project management. Experience in handling employee-facing programs, workplace initiatives, or HR service delivery is highly preferred.
- Project Management: Managing end-to-end HR and People Support initiatives.
- HR Operations & Service Delivery: Experience in workplace support, engagement programs, and administrative processes.
- Process Improvement: Developing SOPs, workflows, and scalable service models.
- Data Analysis & Reporting: Tracking service metrics and generating insights for improvement.
- Systems & Tools: Exposure to HR systems, ticketing tools, or workflow automation is an advantage.
- Cross-functional Coordination: Strong collaboration across HR, Finance, IT, and Operations.
- Leadership & Ownership: Takes accountability for service delivery and project outcomes.
- Strategic Thinking: Aligns People Support initiatives with business and employee needs.
- Problem-Solving: Proactively addresses operational gaps and service issues.
- Adaptability: Manages multiple priorities in a dynamic environment.
- People-Centric Mindset: Focused on improving employee experience and workplace satisfaction
Skills Required
- Bachelor's Degree in Psychology, Behavioral Science, Human Resource Management, Business Administration, or any related field
- At least 3-5 years of experience in HR operations, employee experience, office administration, or project management
- Experience in handling employee-facing programs, workplace initiatives, or HR service delivery
- Managing end-to-end HR and People Support initiatives
- Experience in workplace support, engagement programs, and administrative processes
- Developing SOPs, workflows, and scalable service models
- Tracking service metrics and generating insights for improvement
- Exposure to HR systems, ticketing tools, or workflow automation
- Strong collaboration across HR, Finance, IT, and Operations
- Takes accountability for service delivery and project outcomes
- Aligns People Support initiatives with business and employee needs
- Proactively addresses operational gaps and service issues
- Manages multiple priorities in a dynamic environment
- Focused on improving employee experience and workplace satisfaction
What We Do
Payreto stands for OPERATIONS EXCELLENCE. We are a Knowledge Process company that provides customizable operations solutions for the financial services industry. Our job is to fuel our financial institution partners’ operations excellence by embedding our world-class support principle and wide-ranging knowledge applications. We address any operations problems our partners might face thru our four pillars of services: 1. Onboarding as a Service Achieve an agile onboarding application process with a solid customer due diligence and transaction monitoring while acquiring customers targeted to your compliance criteria 2. Payments as a Service Go to market quickly and offer advanced global payment processing through our PCI Level 1 certified white-label multi-gateway approach 3. Finance as a Service Streamline your back office processes with a team of experts focused on finance & accounting, reconciliation, and reports 4. Contact as a Service Manage customer and merchant inquiries with a 24/7 contact center and technical support Here in Payreto, our team is geared towards global reach and experience - a culture we aim to nurture long-term. This commitment to our team is our pledge to our partners and clients as we continue to grow and become the leading and trusted operations partner for financial institutions around the globe.
