Every morning, 11,000 Americans wake up and begin their first day of retirement. While retirement should be an exciting, empowering, and fulfilling part of one’s life, the reality today is that retirement brings along with it a fundamentally new set of challenges that make it an overwhelming time for many.
At Chapter, we believe that the current infrastructure for retirement is broken, and we’re on a mission to fix it. We’ve started by building industry leading technology to solve the first major obstacle in retirement: navigating Medicare (healthcare coverage for retirees over 65). Our products help seniors sign up, choose an insurance plan, and leverage their plan after they are enrolled. And, unlike most Medicare advisors who only search plans that pay them, Chapter searches every Medicare option nationwide. This allows us to find savings and benefits that others miss.
But our ambition doesn’t stop with Medicare — we seek to transform the way that Americans navigate and experience retirement. If this sounds exciting to you, we’d love to speak with you.
About the Role
Chapter’s People Partners are dedicated to driving business outcomes through Chapter’s people. We work closely with all teams, and at all levels, to improve talent development, manage performance, and facilitate feedback across the organization. We empower Chapterians to be as effective and impactful as possible.
Chapter’s People Partners work at both the strategic and tactical level. On any given day we design new programs and frameworks that help the organization and our people scale, develop new onboarding content and processes, and advise how to develop a deep culture of feedback. People Partners strike the balance between creating just enough structure that helps Chapterians thrive, without creating too much structure that may stifle the willingness to chase the most impactful problems. Our work helps maximize the efforts of our people, while also managing downside (performance, employee relations, etc.). People Partners are involved in all of the key moments of a Chapterian’s experience.
How You’ll Contribute to Our Mission
- Develop deep relationships and build trust with key stakeholders, becoming a strategic thought partner on people-related strategies and engagements
- Build, execute, and regularly assess people processes and programs, catered to topics like feedback, growth, training, leadership development
- Engage on issues of organizational design, process, and workflows in order to help teams operate more effectively
- Utilize people metrics to drive key insights and decisions around the growth and retention of employees
- Coach Chapterians (both individual contributors and leads), functioning as an advocate and resource to resolving key employee issues including performance, interpersonal conflicts, grievances and complex investigations
- Partner with our Chief People Officer to optimize People Team operations as well as benefits strategy and compliance
About You
- 7+ years experience in the people space, ideally some time at a startup or rapidly scaling organizations
- Proactivity and proven ability to operate autonomously while thriving in ambiguity
- Depth of experience with performance management, feedback, and employee relationships
- Experience with benefits, operations, and compliance
- Deep experience building People programs that help positively impact employee experience and improve retention
- Cross-functional leadership and collaboration - you can lead through influence, and bring cross-functional teams together to implement new initiatives
- Excels at working on open-ended problems and running them to completion.
- High ownership matched with urgency in execution
The starting salary for this role will be between $145,000 - $190,000, but it might vary depending on skills and experiences. If you think you'd be a good fit for the role, you should apply. All of our offers are based on our assessment of each individual's unique skills and experience.
Our Commitment
Chapter embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Chapter will provide any necessary accommodation during the recruitment and selection process to an employee or applicant with a disability.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.
What the Team is Saying
What We Do
Here at Chapter, we aim to help seniors not only navigate the complexities of Medicare, but also to transform the way seniors transition into and experience retirement. This is not easy, and no one else has succeeded at this endeavor. For us to achieve this mission, we have to have a deeply shared understanding of who we are and who we strive to be. We’re building team of exceptional of humans, and Chapter’s culture is built on four pillars:
Put Members First
-We relentlessly pursue opportunities to improve the lives of our members, above all else
Real Transparency, Not the Buzzword
-We share as much information and context as possible to help arm Chapterians with what they need to make their own decisions about their work
Invest in Each Other
- We believe each Chapterian has a responsibility to not only collaborate and communicate effectively, but to help those they work closely with learn and grow during their time here
Ownership Without Ego
- We think about problems from an end-to-end perspective with a strong bias to action. We are not afraid to admit when something doesn’t work and learn from that experience
Why Work With Us
A core part of our culture is the belief that every person invests in helping each other learn and grow during their time at Chapter. This isn’t just a company with a once a year review serving as the only time you receive feedback — we aim to create opportunities and an environment where small and big moments provide meaningful opportunities.
Gallery
Chapter Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Chapter NYC (not folks who are hired remote) is in-office 4 days per week. We have a beautiful penthouse office right on Union Square, and strongly believe being together helps us move want to move faster and be more collaborative.
