The Role
The People Partner will support day-to-day HR operations across APAC, particularly Malaysia, including employee lifecycle processes, records, policies, employee relations, manager coaching, and people programs. The role coordinates performance, engagement, learning, reward, and change initiatives while using people data to identify risks and improvement opportunities. Success requires practical HR judgment, strong organization, knowledge of Malaysian employment practices, effective communication, and the ability to work across cultures and time zones.
Summary Generated by Built In
Imagine catching criminals before they strike - that’s exactly what Napier’s AI-powered platform does! By analysing transactions and customers in real time, Napier AI’s technology empowers financial institutions to spot suspicious activity, like money laundering, and stops it in its tracks.
Napier AI’s technology works like a digital detective, combining AI with smart analytics to outthink criminals and protect people’s money from becoming criminal proceeds. It’s not just about stopping crime - it’s about making the financial world safer and more trustworthy for everyone.
Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.
Overview of the role:
The People Partner, APAC will be the first point of contact for day-to-day people matters across our APAC teams, with a particular focus on Kuala Lumpur. This is a hands-on role for someone who enjoys being close to the business, keeping core people processes running well and giving managers clear, pragmatic support.
Working as part of the global People team, you will balance operational delivery with manager coaching, employee experience and continuous improvement. You will know when to act independently and when to draw on colleagues or specialist advice.
The People Partner, APAC will be the first point of contact for day-to-day people matters across our APAC teams, with a particular focus on Kuala Lumpur. This is a hands-on role for someone who enjoys being close to the business, keeping core people processes running well and giving managers clear, pragmatic support.
Working as part of the global People team, you will balance operational delivery with manager coaching, employee experience and continuous improvement. You will know when to act independently and when to draw on colleagues or specialist advice.
What you'll be doing: People Partner
Operational people delivery
- Own and coordinate the employee lifecycle across APAC, including onboarding, probation, changes to employment, family leave, absence, offboarding and exit processes.
- Maintain accurate and timely people records, documentation and HR system data, working closely with colleagues responsible for payroll and administration.
- Ensure local policies, templates and processes remain practical, current and consistently applied, escalating legal or compliance questions when specialist input is required.
- Track recurring people activity and deadlines so managers and employees receive a reliable, responsive service.
Manager and employee support
- Provide clear, practical guidance to managers on performance, attendance, probation, conduct, capability, wellbeing and day-to-day employee relations matters.
- Coach managers to handle people conversations confidently, fairly and with appropriate documentation.
- Act as an approachable point of contact for employees, resolving straightforward queries and escalating sensitive or complex matters appropriately.
- Support fair and consistent outcomes by combining sound judgement, local context and Napier's people practices.
- Build strong relationships across APAC while staying connected to the wider global People team.
People programmes and insight
- Coordinate regional delivery of global people processes, including performance, engagement, learning, reward and recognition initiatives.
- Use people data and employee feedback to identify themes, risks and practical opportunities for improvement.
- Support managers with engagement action planning and follow-through.
- Contribute to People projects and change activity, bringing an APAC perspective and ensuring implementation works in practice.
- Spot opportunities to simplify processes, improve guidance and create a more consistent employee experience.
About you:
You are a practical, approachable People professional who combines sound judgement with reliable delivery. You can build trusted relationships with managers and employees, navigate different cultural and employment contexts across APAC, and turn people policies into clear, workable guidance.
You are a practical, approachable People professional who combines sound judgement with reliable delivery. You can build trusted relationships with managers and employees, navigate different cultural and employment contexts across APAC, and turn people policies into clear, workable guidance.
Do you have what it takes:
- Practical experience in an HR generalist, People Partner, HR Advisor or operational HR Business Partner role, ideally supporting employees and managers in Malaysia.
- Experience supporting people matters in Australia, or clear evidence of working resourcefully across borders and quickly building knowledge of employment practices outside Malaysia.
- Working knowledge of Malaysian employment practices and the confidence to recognise when specialist legal advice is needed.
- Experience managing employee lifecycle processes and a range of employee relations matters with care and appropriate confidentiality.
- Strong organisation and attention to detail, with the ability to manage competing priorities and close the loop on actions.
- A calm, credible and approachable communication style, with the confidence to coach and appropriately challenge managers.
- Sound judgement and a solutions-focused mindset, balancing employee experience, consistency, risk and business needs.
- Comfort using HR systems, people data and collaboration tools to support accurate decisions and efficient delivery.
- Fluent written and spoken English. Additional language capability relevant to the region is welcome but not essential.
- A collaborative approach and willingness to work across time zones when needed.
What success looks like
- Employees and managers receive timely, clear and commercially sensible support.
- Core people processes are accurate, well organised and delivered consistently.
- Managers become more confident and self-sufficient in routine people matters.
- Risks and sensitive issues are identified early and escalated with good judgement.
- APAC requirements are represented effectively in global People programmes.
- The employee experience in Kuala Lumpur and across APAC continues to improve.
Why Napier?
- Comprehensive private healthcare
- 18 days of annual leave, increasing with tenure + bank holidays + your birthday and an additional wellness day too.
- Employee Provident Fund
- Group Life Assurance
- Work from anywhere for up to 1 month
- Flexibility in work schedules and locations, ensuring a work-life balance.
- This role can be fulfilled either with a hybrid approach or fully in-office – depending on your preference.
- An open and flexible culture that allows you to work in the best way for you.
Please note applicants must have the right to work in Malaysia. We are unable to offer sponsorship or take over sponsorship of employment visas at this time.
About
We are compliance technology specialists. Our platform is founded on broad experience and deep expertise; and our products increase efficiency and minimise risk by successfully combining big data technologies with AI and machine learning. It all adds up to the world’s first truly intelligent compliance platform.But tech is only half the story. Our intelligent approach is applied to underpin your policy, process and procedure, so you can focus on specific outcomes. The Napier platform is fast, scalable and easily configurable, as well as user-friendly. It rapidly strengthens your AML defences and trade compliance capabilities, while meeting your company’s compliance obligations and challenges in any sector.
Skills Required
- Practical experience in an HR generalist, People Partner, HR Advisor, or operational HR Business Partner role
- Experience supporting employees and managers in Malaysia
- Experience supporting people matters in Australia, or demonstrated ability to work across borders and learn foreign employment practices
- Working knowledge of Malaysian employment practices
- Experience managing employee lifecycle processes
- Experience handling employee relations matters confidentially and appropriately
- Strong organization and attention to detail
- Ability to manage competing priorities and close the loop on actions
- Calm, credible, and approachable communication style
- Confidence coaching and appropriately challenging managers
- Sound judgment and a solutions-focused mindset
- Comfort using HR systems, people data, and collaboration tools
- Fluent written and spoken English
- Additional language capability relevant to the region
- Collaborative approach and willingness to work across time zones
- Right to work in Malaysia
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The Company
What We Do
Developer of compliance software intended for detecting suspicious and anti-money laundering activities, utilizing big data, AI, and machine learning.
