The Role
The People Partner Manager will provide strategic HR consultation for the North America team, focusing on talent management strategies, organizational development, employee engagement, and leadership development.
Summary Generated by Built In
WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
ABOUT THE ROLE
As a key contributor on the People Team, the Strategic People Partner (HRBP) will serve as the primary People Partner contact for the North America team, providing dedicated strategic consultation to two global, US-based executives whose organizations span multiple regions. You will drive our core talent management strategies across the global team as we continue to scale. This is an amazing opportunity for a passionate HR professional who is creative, knowledgeable in the tech landscape, and ready to build! Areas of focus: organisational development, employee engagement, performance management, leadership development, career planning, strategic capability building, talent analytics, and more. This is a hybrid role that requires 3 days a week in the office.
WHO YOU’LL WORK WITH
On the People Team, we help achieve the business goals of Trustly by creating a workplace culture where every employee feels valued, supported, and empowered to do their best work. Our mission is to attract, develop, and retain top talent while fostering a diverse and inclusive environment where everyone can thrive. We look for people who are excellent communicators, display empathy for others, and are passionate problem solvers so we can promote positive change in this growing organization.
WHAT YOU'LL DO
- Act as the primary People Partner for the AMER region, owning employee relations, HR policy guidance, and compliance while ensuring full alignment with global People strategy.
- Drive organizational development across AMER - improving structures, ways of working, and manager capabilities to support scalable, high-performing teams
- Partner with Talent, Total Rewards, and global People Enablement to implement and improve key people programs (performance management, development, feedback, engagement, succession).
- Strengthen tools, processes, and training that enable managers to set goals, develop talent, assess performance, and drive accountability.
- Lead and support talent reviews, development planning, and succession processes, ensuring consistency and clear decision-making.
- Provide hands-on coaching to AMER leaders on org design, change management, talent planning, and complex people topics.
- Communicate new and updated people programs, policies, and processes clearly across the region.
- Manage employee relations issues and investigations with sound judgment and alignment to global standards.
- Model strong execution, clear communication, and constructive collaboration to foster a culture of ownership and operational excellence.
WHO YOU ARE
- 6+ years in the People /HR world, with at least 3+ years supporting executive leaders; Tech industry preferred
- Proven experience in organizations that have undergone significant growth, change, and/or international expansion is preferred.
- Solid experience in people/HR policies & procedures - and a track record of prioritizing, defining, developing, and rolling out scalable HR solutions that address the needs of the business.
- Strong project management, stakeholder, and cross-functional collaboration skills; excellent written, verbal, and visual communication skills with meticulous attention to detail.
- Passionate about scaling equitable and inclusive processes and programs.
- Solid knowledge of the tech environment and understanding of the competitive landscape and trends in talent management.
- Proven track record of taking end-to-end ownership and driving results; demonstrated ability to manage multiple projects or programs- work prioritization, planning, and coordination across teams.
- Ability to build relationships and creatively solve problems while adapting to our dynamic business needs.
- Demonstrated ability to communicate effectively with senior stakeholders; Proven ability to influence and negotiate cross-functionally.
- Experience working with international teams with cultural curiosity, appreciation and awareness a plus.
- Encompass a learner mindset, always thinking of ways to improve.
Applications for this role are accepted on an ongoing basis.
SALARY RANGES IN US-BASED ROLE POSTING
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.
WHAT WE OFFER
At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.
Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.
The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- FSA & HSA plans for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave, and more!
(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.
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The Company
What We Do
At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike.
One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy.
Oh, how the times have changed.
Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts?
For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another.
At Trustly, we work hard to make online payments easy.
Why Work With Us
At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.
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