The Role
Hands-on HR partner responsible for employee relations, Bulgarian labor law compliance, performance and disciplinary processes, investigations, documentation, and manager guidance. The role also supports local talent acquisition, leads selected recruitment processes, manages talent event planning and budgets, and contributes to employer branding and engagement initiatives across Bulgaria and international locations.
Summary Generated by Built In
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic rewards, recognition, and well-being solutions.
Guided by our shared missions- ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’- we’re committed to transforming workplaces and improving people’s daily lives.
Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
Your role in our Mission:
Reward Gateway is on a mission to make the world a better place to work. To achieve this mission, we need a People Business Partner (Employee Relations & Talent).
This is a hands-on HR role with a clear focus- getting employee relations right and supporting managers to make sound, compliant decisions.
You will work closely with the Senior People Lead - Bulgaria & Global People Operations and partner with managers across Bulgaria (and the rest of the RGER locations) to ensure we handle performance, disciplinary and exit processes in a way that is fair, consistent and aligned with Bulgarian labor law and our culture, policies and best practices.
You will also lead and support talent acquisition locally.
You will support our employer branding and engagement initiatives working with the Employer Branding and Communication Specialist to ensure wide and lasting reach internally and externally in line with our business and people strategy.
Guided by our shared missions- ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’- we’re committed to transforming workplaces and improving people’s daily lives.
Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
Your role in our Mission:
Reward Gateway is on a mission to make the world a better place to work. To achieve this mission, we need a People Business Partner (Employee Relations & Talent).
This is a hands-on HR role with a clear focus- getting employee relations right and supporting managers to make sound, compliant decisions.
You will work closely with the Senior People Lead - Bulgaria & Global People Operations and partner with managers across Bulgaria (and the rest of the RGER locations) to ensure we handle performance, disciplinary and exit processes in a way that is fair, consistent and aligned with Bulgarian labor law and our culture, policies and best practices.
You will also lead and support talent acquisition locally.
You will support our employer branding and engagement initiatives working with the Employer Branding and Communication Specialist to ensure wide and lasting reach internally and externally in line with our business and people strategy.
Key Responsibilities:
Employee relations and labor law compliance :
- Support the Managing Director and Senior People Lead and co-manage employee relations cases in line with Bulgarian labor law.
- Advise managers on disciplinary actions, performance management, and terminations. Work with the Learning and Performance team on the relevant guidance and training content.
- Ensure all case-related documentation is:
- legally compliant
- clearly structured
- consistent across cases
- clearly structured
- consistent across cases
- Review and validate documentation prepared by the People Ops team before final use.
- Participate in investigations and support resolution of employee concerns.
- Identify risks early and propose appropriate actions.
Manager partnership (local and international) :
- Act as a key support partner to the Senior People Lead - Bulgaria & Global People Operations on topics related to Bulgarian labor law and employee relations.
- Stay fully up to date on changes in Bulgarian labor law and administrative requirements and ensure those are reflected in HR practices and guidance.
- Advise local leadership on legal considerations, risks, and appropriate approaches to employee-related decisions.
- Serve as a point of contact for managers of Bulgarian employees by:
- owning employee relations cases for the InnoHub team in Bulgaria in constant cooperation with the Senior People Lead - Bulgaria & Global People Operations and the respective counter parts in the other RGER entities
- supporting the Senior People Lead - Bulgaria & Global People Operations with all employee relations cases when requested
- supporting the Senior People Lead - Bulgaria & Global People Operations with all employee relations cases when requested
- Provide clear, practical guidance to managers on:
- performance management
- disciplinary processes
- employee lifecycle decisions
Talent acquisition ownership and support :
- disciplinary processes
- employee lifecycle decisions
Talent acquisition ownership and support :
- Work with the Senior People Lead- Bulgaria & People Ops to decide participation in external Talent events to create an event calendar that maximizes exposure to the right candidate profiles. Take ownership of the budget planning and administration for those events.
- Manage and support the Talent Acquisition Partner in Bulgaria in both the hiring process and external networking and event participation to attract talent.
- Provide guidance on hiring approaches, candidate selection, and local practices.
- Lead recruitment for Innovation Hub hires when requested
- Act as backup coverage for all hiring processes in Bulgaria when needed.
Experience and Key Skills :
Required Experience & Qualifications :
- 3+ years of experience in HR roles in Bulgaria, ideally as an HR Generalist or HR Business Partner.
- Solid, hands-on experience with Bulgarian labor law- disciplinary processes, performance management, and employee exits, implementation of law changes into the business’ day-to-day.
- Proven track record of handling employee relations cases end-to-end, with a strong focus on compliance and documentation.
- Experience working with and advising managers, including in international environments.
- Exposure to recruitment processes, with the ability to step in and lead hiring when needed.
- Experience working in structured environments alongside HR Ops or shared services teams is a strong advantage.
Key Skills & Competencies:
- Fluent Bulgarian and English
- Clear, practical communication tailored to the communication channel, audience and scope
- Attention to detail to ensure documentation is accurate, consistent, and compliant.
- Stakeholder management
- Pragmatic and solution-focused
- Confidence in using and adapting to various software and systems
The Interview Process:
- Video screen interview with a Talent Acquisition Partner
- At-home assessment
- Virtual Interview with the Senior People Lead - Bulgaria & Global People Operations and the Managing Director
Be comfortable. Be you.
We want every employee to feel comfortable bringing their passion, creativity and individuality to work.
We value different perspectives, backgrounds and experiences because we know diversity drives innovation and helps us build stronger teams, better products and better workplaces.
Join us and help build the teams that are making the world a better place to work.
We want every employee to feel comfortable bringing their passion, creativity and individuality to work.
We value different perspectives, backgrounds and experiences because we know diversity drives innovation and helps us build stronger teams, better products and better workplaces.
Join us and help build the teams that are making the world a better place to work.
About
Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.
Skills Required
- 3+ years of experience in HR roles in Bulgaria, ideally as an HR Generalist or HR Business Partner
- Hands-on experience with Bulgarian labor law, disciplinary processes, performance management, employee exits, and implementing legal changes
- Experience handling employee relations cases end-to-end with emphasis on compliance and documentation
- Experience advising managers, including in international environments
- Exposure to recruitment processes and ability to lead hiring when needed
- Experience working alongside HR Operations or shared services teams
- Fluency in Bulgarian and English
- Clear, practical communication skills
- Strong attention to detail
- Stakeholder management skills
- Pragmatic and solution-focused approach
- Confidence using and adapting to various software and systems
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
