People Partner: Employee Relations Specialist

We are seeking an experienced HR Generalist to join our team and support our global workforce across multiple jurisdictions including the US, Canada, UK, South Africa and Australia. This role requires a strategic thinker with hands-on experience in employee relations, culture initiatives, and benefits administration. The successful candidate will serve as a trusted business partner to department heads while ensuring consistent People practices across all locations.

As a remote-first company, we embrace flexible working arrangements and are looking for someone based on the East Coast timezone in the US (Florida, Georgia, Indiana, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, New York, Pennsylvania, Virginia) . This position will provide optimal coverage and collaboration across all our global locations, ensuring seamless support for our teams in the UK, South Africa, Canada and throughout the United States.

Employee Relations

• Own and manage employee relations processes globally across the US, Canada, UK, and South Africa
• Handle complex employee issues, investigations, and disciplinary matters in compliance with local employment laws
• Provide guidance and coaching to managers on performance management, workplace conflicts, and policy interpretation
• Maintain accurate documentation and ensure consistent application of People policies across all jurisdictions

Culture & Engagement

• Organize and execute company-wide culture activities, including our annual NMI Cares volunteering week across multiple locations
• Develop and implement employee engagement initiatives that strengthen our company culture
• Plan and coordinate team building events, recognition programs, and wellness initiatives
• Measure and report on employee engagement metrics and culture initiatives

Performance Management

• Support and facilitate performance review processes, ensuring consistency and fairness across all locations
• Partner with managers to establish performance improvement plans and development opportunities
• Provide training and guidance to supervisors on effective performance management techniques
• Maintain performance management systems and documentation

Benefits Administration

• Manage comprehensive benefits administration with particular expertise in US open enrollment processes
• Coordinate benefits across multiple countries, ensuring compliance with local requirements
• Serve as primary point of contact for employees regarding benefits questions and issues
• Partner with benefits vendors and brokers to optimize program offerings and costs
• Maintain benefits data integrity and produce regular reporting on utilization and costs

Business Partnership

• Collaborate closely with department heads to understand business needs and provide strategic HR support
• Advise leadership on organizational development, workforce planning, and talent management strategies
• Participate in special projects and initiatives that support business objectives

Essential Requirements

• 5+ years of progressive HR experience, with specific expertise in employee relations and benefits administration
• Demonstrated experience managing HR processes across multiple countries, particularly US, Canada as well as the UK and/or South Africa
• Strong knowledge of employment law and regulations in multiple jurisdictions
• Experience with US benefits administration including open enrollment processes
• Proven track record in organizing culture and engagement initiatives
• Excellent communication and interpersonal skills with ability to build relationships at all organizational levels
• Strong analytical and problem-solving abilities
• Team player with ability to carry projects with minimal supervision
• High sense of urgency and excellent attention to detail  

Preferred Requirements

• Professional HR certification (SHRM or equivalent)

We’re looking for creative and passionate people who share our vision of making payments easy. If that sounds like you and you meet the requirements above, then please click on 'Apply for this job'!

We Offer:

• Competitive Annual Salary + Annual Bonus Scheme 
• A remote first culture!
• Flex PTO 
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

About us

We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.