The Associate, Service Operations – People and Culture (P&C) is responsible for responding to inquiries from employees, implementing P&C transactions, and data reporting using Workday and other HR systems. This role requires great accuracy, customer service orientation, and an ability to use discretion and latitude to prioritize service requests.
Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone.
Resolve inquiries accurately and within timeline by accessing knowledge guides and information in multiple systems.
Process P&C transactions by collecting required information from the employee, manager, or other collaborators internally and externally.
Apply the case management tool to assemble all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or call out more complex issues to the appropriate team member.
Handle workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.
What We Are Looking For
Bachelor's Degree in HR or equivalent experience.
Prior experience fielding high-volume customer inquiries within a corporate environment.
Excellent verbal and written communication skills.
A passion for excellent customer service, adaptable & flexible.
Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
Ability to comply with handling sensitive and confidential employee data.
Works under general direction; must be able to work independently.
Ability to apply knowledge guide materials in performing research and answering inquiries.
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Skills Required
- Bachelor's degree in Human Resources or equivalent experience
- Prior experience handling high-volume customer inquiries in a corporate environment
- Excellent verbal and written communication skills
- Strong customer service orientation
- Adaptability and flexibility
- Ability to multitask and work efficiently in a fast-paced, changing environment
- Ability to handle sensitive and confidential employee data
- Ability to work independently under general direction
- Ability to research and answer inquiries using knowledge guides
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Medical coverage offers multiple Aetna options with preventive care fully covered and $0 in‑network outpatient mental health visits, plus employer‑paid premiums on at least one dental and one vision plan. Feedback suggests first‑day eligibility and HSA funding increase perceived value.
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Parental & Family Support — Paid parental leave provides up to 12 weeks for primary caregivers and 10 days for secondary caregivers, with adoption/surrogacy reimbursement and access to Lyra sessions. Feedback suggests these supports materially enhance family and mental wellbeing.
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Equity Value & Accessibility — The SuperShare program matches employee share purchases with free shares up to a defined annual limit, with clear enrollment windows and a two‑year vest. Feedback suggests this structure delivers uncommon ownership value compared with standard ESPPs.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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