People Ops & Office Coordinator

About Scribe

Scribe is where exceptional people come to do the best work of their careers. More than 90% of the Fortune 500 use Scribe to automatically create step-by-step guides and streamline knowledge sharing. We’re growing fast — since our founding in 2019, we’ve grown to over 3 million users across 450,000 businesses. Based in San Francisco, we’ve raised $55M in funding from top-tier investors and are honored to have been named LinkedIn’s Top Startup and Fortune’s Next Billion Dollar Startup. Join us in our mission to unleash and uplevel the world’s know-how!

How we work

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values:

• Accelerate impact
• Raise the bar
• Make our users heroes
• Clear is kind
• Rapid learning machine
• One team one dream

About this role

In this role, you will work within the People Operations team to optimize operational processes for efficiency, as well as contribute to strategic initiatives to improve our employee experience, all while also operating as the ambassador for our new San Francisco office. This is a key role where you will be positioned to impact Scribe’s new office experience as we continue to scale the company.

You’ll ensure that all facilities relating to the office are managed and our diverse team is engaged and supported.

You will champion the "Scribe Vibe" and support our global team from day one and beyond. You'll work closely with every department to enhance the employee experience and thoughtfully scale Scribe’s culture as we grow. If you love wearing many hats and being ingrained within the heartbeat of Scribe (supporting our people), then this role is for you.

Please note, this position is based full time, onsite at our San Francisco office 5 days per week.

Your Role

Office Management (~30%)

• Create a functional and inviting office environment that embodies the Scribe spirit for all employees and visitors.
• Manage vendor and property management relationships to ensure the office runs seamlessly.
• Oversee the procurement and organization of office supplies, snacks, and daily catered lunches, ensuring they are consistently stocked and well-organized.
• Keep the office’s common spaces, working areas, kitchens and bathrooms clean and stocked.
• Handle all office requests and serve as the onsite contact for maintenance visits, shipping, mailing, deliveries, and inventory management.
• Collaborate with the People and Operations teams to maintain and implement office policies and processes, ensuring local and federal compliance.
• Ensure that all conference, meeting, and team rooms are kept clean, have operating technology (Zoom Rooms, cables, etc.), adequate seating, and are fully functional at all times.

People Ops & Employee Experience (~30%)

• Be the go-to person for Scribe’s global workforce, fostering engagement and ensuring that remote and distributed teams feel connected and supported.
• Support the administration of the entire employee lifecycle – from recruitment and onboarding, performance management, development and coaching, etc. – providing a smooth transition from day one through offboarding.
• Positively Influence company culture and employee morale by organizing engagement activities including team events, off-and on-sites, company parties, employee celebrations, happy hours, team off sites etc. both virtually and in-person.
• Act as Scribe’s culture ambassador, helping lead initiatives that boost employee morale and connectedness. Recognize and celebrate employee achievements, like regular recognition programs, milestones (e.g. anniversaries, birthdays, new family members) and events (e.g., virtual holiday parties).
• Keep a close pulse on employee feedback, sentiment and pain points across all levels of the organization, using these insights to drive continuous improvements to existing programs, people operations processes, and the overall employee experience.

Administrative & Team Support (~30%)

• Assist with administrative support such as (but not limited to): expense reimbursements, travel, equipment and swag inventory management, billing and finance support and company tool provisioning/account management.
• As needed, support the Talent team with the hiring funnel in ways such as initial candidate outreach, coordinating interview schedules, and organizing onsite visits to ensure a seamless candidate experience.
• Support on ad-hoc projects as needed.

You could be a great fit if

• You are passionate about Scribe and dedicated to empowering people to do the best work of their career.
• People often describe you as a “Jack-of-all-trades”, gracefully handling any ad hoc request that comes your way.
• You default to action. You are proactive and resourceful, even when faced with ambiguity.
• You care deeply about the employee experience and fostering a welcoming workplace for all Scribe teammates, local and abroad.
• You thrive on the unpredictable and find excitement in the ever-changing nature of each day.

Required skills and experience

• 1+ year of experience in Office Management, People Operations, Employee Experience, or a similar role within a growth-minded startup.
• High energy, dynamic, and deeply committed to fostering a positive, growth-minded work environment.
• A self-starter with exceptional organizational skills, problem-solving abilities, and high EQ.
• Strong team-player who is comfortable collaborating across all levels of the organization, acting as a trusted support partner for all things People and providing quality support across all touch points of the employee experience.
• Excellent communication and interpersonal skills, with a knack for building relationships across diverse teams, including remote and distributed groups.
• Strong organizational skills and meticulous attention to detail, capable of multitasking and managing various responsibilities simultaneously.
• Must be available to work in our San Francisco (SoMa) office Monday through Friday.

Bonus points if you have

• Experience creating, implementing, and managing employee engagement and development programs for in-person and remote teams, with a focus on developing and nurturing internal processes and creative programs for a distributed workforce.
• Experience navigating a modern HRIS (e.g. Justworks, Gusto, Rippling).
• A general understanding of HR policies and/or local laws and compliance.

Full-Time US Employee Benefits Includes

• Some of the nicest and smartest teammates you’ll ever work with
• Competitive salaries
• Comprehensive healthcare benefits
• Exciting and motivating equity
• Flexible PTO
• 401k
• Parental Leave
• Commuter Benefits (SF office employees)
• WFH Stipend

Compensation

45k - 70k USD + Benefits

We consider several factors when determining compensation, including location, experience, and other job-related factors. 

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.