People Operations Support

Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

One of the key drivers to our success is a committed and rigorous emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by attracting, enabling and cultivating the world’s most exceptional people to do the very best work of their careers. 

Stripe is seeking a People Operations Support to join our Specialized Operations team, which is based across the US. This team is a pillar of Stripe’s Global People Support (GPS) team, and provides escalation assistance to GPS’s Centralized Operations team, located in Bangalore, India. Members of the Specialized Operations team spend a portion of their time providing seamless and delightful support experiences to Stripe employees and cross functional partners, particularly those with complex inquiries. The balance of their time is spent managing critical HR programs and initiatives and contributing to the overall efficiency of our operations.

What you’ll do

As a proactive and detail-oriented member of the Specialized Operations team, you will play a critical role in maintaining accurate employee records, facilitating processes, and communicating effectively with stakeholders. The ideal candidate will possess strong problem solving skills, knowledge of HR processes, and a commitment to operational excellence.

Responsibilities

• Employee Assistance: Provide a seamless and delightful support experience to Stripe employees for complex inquiries escalated or routed to the Specialized Operations team, including handling complex reorganization events and bulk transaction processing.
• HRIS Management: Assist in maintaining the accuracy and integrity of our HR Information System (Workday) by entering employee change transactions manually and through bulk data uploads.
• Testing Participation: Participate in end-to-end, user acceptance and other testing of new and existing processes or workflows, ensuring a seamless user experience for all employees.
• Subject Matter Expertise: Develop expertise in one or more key areas related to technical systems for employee onboarding, employee movement pathways, accommodations, or  other emerging HR related processes ensuring you can provide informed assistance and guidance.
• Documentation: Create and update standard operating procedures that document workflows from end to end, encompassing all system interactions and cross-functional handoffs for clarity and efficiency.
• Cross-Functional Collaboration: Work closely with cross-functional teams and stakeholders to achieve operational efficiency and ensure smooth processes across the organization.
• Process Improvement: Bring innovative ideas and recommend enhancements to existing HR processes, adding value to both new and ongoing initiatives.
• Navigating Ambiguity: Operate effectively in ambiguous situations using your subject matter expertise, Stripe’s operating principles, and stakeholder perspectives to determine the best course of action.
• Communication: Communicate clearly and proactively about tasks, deadlines, project milestones, and systemic blockers, especially when these will impact negotiated timelines.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Associate's degree or equivalent combination of education and experience
• 2-3 years of experience in Human Resources 
• Knowledge of HR processes, policies, and best practices
• ​​Technical aptitude and curiosity about new tools and technologies
• Proficiency with Workday, with a strong focus on data accuracy and management
• Written and verbal English communication skills with a focus on providing customer service and distilling complex information
• Problem-solving skills and the ability to handle complex situations
• Collaboration skills, with the ability to work cross-functionally and cross-culturally in a fast-paced, dynamic environment
• Detail-oriented, with a focus on accuracy and quality
• Strong organizational skills and project management skills
• Ability to navigate ambiguity effectively

Preferred qualifications

• Bachelor’s degree in Human Resources, Business, Operations, or a related field
• Knowledge of HR Accommodations 
• Intermediate proficiency with Google Sheets
• Experience with Confluence as a knowledge management system
• Experience with Salesforce as a ticketing system
• Data fluency with the ability to interpret data and formulate insights to drive improvements