About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation
With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.
Why Join Us
- Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
- Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
- Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
- Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.
About the Role
Title: People Operations Specialist
Reports to: Director, People Operations
Location: Austin, TX (Remote)
As a People Operations Specialist, you will own Global Payroll & Benefits Administration, ensuring smooth execution of payroll processes, benefits programs, and compliance across multiple jurisdictions. You will also support People Operations & Compliance initiatives, collaborating across functions to enhance employee experience, streamline processes, and enforce global policy adherence. This role requires expertise in payroll and benefits administration, a proactive approach, and a solutions-oriented mindset in our fast-paced, high-growth environment.
What You’ll Do:
Payroll & Benefits Administration:
- Process global payroll for exempt, non-exempt employees and contractors, ensuring accuracy, timeliness, and regulatory compliance.
- Serve as the go-to resource for employee payroll and benefits inquiries.
- Manage benefits enrollments, changes, terminations, and regulatory compliance (ERISA, ACA, COBRA, etc.).
- Partner with Finance to manage payroll systems, ensuring proper funding, tax reporting, and adherence to wage and hour laws.
- Lead state and local tax registrations and perform regular payroll and benefits audits.
- Monitor legislative changes affecting payroll, tax regulations, and benefits across U.S., Canadian, and global markets.
People Operations & Compliance:
- Maintain HRIS data accuracy and oversee administrative onboarding/offboarding processes, including I-9 verifications and benefits transitions.
- Track compliance for FMLA, disability, and leave policies, ensuring full adherence to labor laws.
- Update and manage employee handbooks and company-wide HR policies.
- Identify and implement opportunities to automate and improve People Ops processes.
Employee Support & Engagement:
- Provide HR reporting and analytics to highlight workforce trends, compensation, and operational efficiency.
- Support employee engagement initiatives and People Ops projects to enhance the overall employee experience.
What You’ll Bring:
- 3-5+ years of experience in HR operations, payroll, and benefits administration, ideally in a high-growth setting.
- Proven experience with multi-state and global payroll processing.
- Strong grasp of global labor laws, tax regulations, payroll compliance, and benefits administration.
- Expertise in optimizing HRIS and payroll platforms (e.g., Rippling or similar systems).
- High attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated discretion and integrity in managing confidential information.
Recruiting Process
- Step 1 - Video call: Talent Acquisition interview
- Step 2 - Video call: Hiring Manager interview
- Step 3 - Video call: Team interviews
- Offer & background check
- Welcome aboard!
Compensation:
$55,000—$65,000 USD
CharterUP is an Equal Opportunity/Affirmative Action Employer. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, veteran status, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
CharterUP candidates and employees must reside in any of the following states; Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.
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What We Do
CharterUP is the world’s largest bus‑booking platform—an AI‑powered marketplace and operating system for group transit. We let organizations book vehicles in minutes with instant pricing, real‑time availability, and transparent operator selection across a vetted network of 500+ operators and 6,000+ vehicles in all 50 states and Canada. Customers manage trips end‑to‑end with Rider and Driver apps for live tracking, seat reservations, passenger management, and automated updates, and can license a white‑label solution to run ongoing shuttle programs under their own brand. From daily employee shuttles and campus routes to major events, construction logistics, and emergency response, CharterUP pairs nationwide scale with modern software to make complex transportation simple, reliable, and auditable.
Why Work With Us
CharterUP is the world’s largest bus‑booking platform - an AI‑powered, self‑serve marketplace and OS for group transit - uniting 500+ operators and 6,000+ vehicles across the U.S. & Canada. We move fast, give you ownership of outsized problems, and deliver. Help modernize an under‑innovated industry, win big with results, and grow at startup speed.
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