People Operations Specialist

The People Operations Specialist plays a key role in delivering efficient and effective people
operations support across Aramark Croke Park. The post holder will be responsible for
coordinating recruitment, workforce fulfilment, people compliance, time & attendance,
payroll, colleague engagement and people operations administration activities to support all
operational departments in deliverying the best colleague and customer experience within a
positive workplace environment.
Working closely with operation department heads, workforce planners, HR Shared Services,
Learning and Development and the People Operations Manager. The People Operations
Specialist will act as a trusted advisor to operational managers and provide a high-quality
colleague experience throughout the full colleague employment lifecycle.
The role requires a highly organised individual with strong communication & technological
skills and the ability to manage multiple priorities within a fast-paced environment.

We're looking for a detail-oriented and organized People Operations Specialist to join our team in Croke Park Stadium, Dublin, Ireland. In this full-time position, you will serve as a key support function within our Human Resources department, managing day-to-day HR operations and ensuring smooth execution of people-related processes. The ideal candidate will be professional, efficient, and supportive, with a strong commitment to maintaining confidentiality and compliance with Irish employment regulations.

Workforce Fulfilment
• Support the workforce planners / schedulers in the deployment of colleagues across
all operational departments for match day and non-match day activities.
• Mange workforce fulfilment within agreed deadlines.
• Monitor staffing levels and escalate workforce gaps to the People Operations
Manager.
• Support workforce contingency planning to ensure operational coverage during peak
periods and major events.
• Maintain accurate records using workforce management systems.

Recruitment and Resourcing
• Manage end-to-end recruitment activities for all roles.
• Screen applications, coordinate interviews and support hiring managers through the
recruitment process.
• Build and maintain talent pools to support ongoing workforce requirements.
• Attend recruitment events and support attraction campaigns.
• Ensure a positive candidate experience throughout the recruitment journey.
• Assist department heads in forecasting future recruitment needs.

Compliance and Employment Lifecycle Administration
• In conjunction with hiring managers ensure all required employment documentation
is received and recorded before colleagues commence employment.
• Maintain accurate employee records throughout the worker lifecycle in conjunction
with HRSS.
• Support worker offboarding processes, ensuring departures are managed in line with
company procedures.
• Ensure underage working regulations are adhered to at all times
• Conduct regular compliance audits and follow up on outstanding requirements.
• Escalate compliance concerns and risks to the People Operations Manager.
• Maintain accurate compliance records in relevant systems.

Match Day and Event Delivery
• Support the delivery of workforce operations for match day and non-match day
events.
• Act as a key point of contact for workforce matters.
• Ensure workforce fulfilment is communicated effectively to departments.
• Resolve workforce issues relating to attendance, availability, payroll.
• Co-ordinate accreditation and workforce access requirements.
Other SLE Support
• Coordination of Croke Park casual colleagues working additional hours in other
Aramark sites

Payroll and Workforce Administration
• Prepare and validate workforce information for payroll processing.
• Ensure hours worked, shift amendments and employee data are accurately
maintained.
• Maintain high standards of workforce administration and record keeping.
Operational Support
• Build strong working relationships with department heads and operational
managers.
• Provide guidance on recruitment, workforce fulfilment, scheduling and compliance
matters.
• Act as a first point of contact for workforce-related enquiries.
• Promote best practice people process across all departments.

Reporting and Systems Management
• Maintain workforce management and recruitment HR systems.
• Ensure data accuracy across all areas of responsibility.
• Produce regular reports relating to:
    Recruitment activity
    Workforce fulfilment
    Compliance completion
    Attendance and absenteeism
    Labour costs
• Support the analysis of workforce trends and operational performance.

Engagement & Continuous Improvement
• Support engagement initiatives.
• Co-ordinate the annual employee engagement survey.
• Identify opportunities to improve areas of responsibility.
• Contribute to continuous improvement projects within the People Operations
function.
• Maintain up-to-date knowledge of employment legislation and industry best
practice.

Qualifications and Experience

• Experience in People Operations, Operations, Recruitment, Workforce Fulfilment and/or Payroll.
• Experience working in a fast-paced operational environment and managing large casual or seasonal workforces.
• Extensive experience using workforce management, recruitment, HR and payroll systems, ideally including Ubeya, SmartRecruiters, iTrent and SAP SuccessFactors.

Essential Knowledge

• Recruitment and selection processes.
• Right to Work requirements.
• Employment compliance processes.
• Workforce fulfilment and resource planning principles.
• Payroll administration processes.
• GDPR and confidentiality requirements.

Essential Skills

• Excellent organisational and planning skills.
• Strong administrative capabilities and attention to detail.
• Outstanding communication and relationship-building skills.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving skills.
• Ability to analyse data and produce meaningful reports.

Key Performance Indicators (KPIs)

• Match-day and non-match-day staffing fill rates.
• Time-to-hire and recruitment completion rates.
• Compliance completion rates and audit scores.
• Right to Work completion rates.
• Workforce fulfilment accuracy and deployment effectiveness.
• Payroll accuracy and payroll query resolution.
• Workforce readiness for all events and operational activities.

About Aramark 
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.  

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.