From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of syndicated tools and customized insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.
The People Operations Specialist leads the delivery of employee lifecycle services across multiple South APAC countries in a decentralized shared services model. This role ensures process consistency, systems accuracy, and employee experience quality by owning onboarding and offboarding processes, coordinating benefits and payroll inputs, and serving as a go-to resource for system-related guidance and compliance.
What You Will Be Doing
- Own and execute onboarding and offboarding processes across the supported South APAC countries, ensuring documentation, systems, access, and communication are complete and compliant
- Manage employee data in company’s HR System, UKG effectively. Employee lifecycle changes i.e job transfers, leaves management, benefits management and resignations are updated efficiently.
- Act as a key UKG support resource for employees and managers—providing basic training, troubleshooting, and promoting self-service adoption.
- Preparation of monthly payroll details for South APAC countries for submission to Payroll team for payroll processing.
- Coordinate with external vendors (e.g., insurance providers, immigration services) for onboarding and ongoing People-related services
- Maintain and track regionally required leave records, benefits documents, and other compliance-sensitive information.
- Prepare employee lifecycle related letter i.e employee verification, promotion, salary adjustment, work visa support etc.
- Provide monthly reporting and analytics (e.g., turnover, joiners/leavers, headcount) to regional leadership
- Support internal audits and implement system/process improvements where appropriate
- Support in any other task related to HR global operations matters as an when required.
Self Development:
- Encouraged to expand regional compliance knowledge and UKG system expertise
- Access to internal learning pathways, workshops, and optional HR certifications
- May lead small process improvement projects or contribute to global process alignment
- Opportunity to coordinate or participate in cross-functional development initiatives
Who We Are Looking For
- Minimum 3 years' HR Generalist experience; work experience in a shared service model preferred
- A detail-oriented and meticulous job incumbent
- Critical and possess good analytical problem-solving skills
- Self-motivated with initiative to learn and explore
- Strong written and verbal communication skills
- Excellent interpersonal abilities
- Regional experience in managing HR Operations for South APAC countries Malaysia, Singapore, Thailand, India, Australia and /or New Zealand is a plus.
- Proficient with other HRIS and related HR software
What We Offer
- A culture that supports true collaboration whilst embracing remote working.
- Flexible start time and end time.
- Blended (office/home) approach to work.
- Approach to personal development where we encourage individuals to grow and share what they’ve learned.
- Social events, both within the department and across the company.
- Generous annual leave and wider circle employee benefits.
- Additional one day off to celebrate your birthday.
- Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
- Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
- Mental health and wellbeing support via Modern Health App.
- Beautifully designed offices foster collaboration and fun.
Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.
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What We Do
Market Intelligence is what sets us apart and what defines us as a brand – literally in fact: when the company was founded in 1972 it took its name from an amalgamation of the two words. We have been defining and refining the Market Intelligence Mix ever since, to offer our clients a unique perspective on the consumer landscape ahead and a clear roadmap with which to navigate it.
So what goes into the market intelligence mix?
MARKET RESEARCH is not the only thing we do, but it is right at the core of our business. The vast range of primary research we carry out and commission is the bedrock of our market intelligence, creating data series we can assess incrementally over the long term to track trends and forecast the future.
MARKET ANALYSIS is the second key element of the market intelligence mix. Our specialist team of market analysts scours the globe for trade, industry and government data, which our statisticians then integrate into meaningful sizing models and future value forecasts for thousands of sectors worldwide.
PRODUCT INTELLIGENCE adds micro-level relevance to the macro context of our market analysis, bringing our clients real-world examples of the launches and goods that are driving the numbers.
COMPETITIVE INTELLIGENCE is the fourth pillar of our work, keeping our clients abreast of their rivals’ strategies, communications and results, to give them the understanding they need to choose the right response to gain or maintain that crucial competitive edge.
The magic happens when we pull them all together. Trend analysts, category specialists, systems developers, dedicated account teams and client servicing staff work together to provide our clients with understanding as well as knowledge.
That’s our Market Intelligence. That’s how we help businesses grow. It’s why we’re the leaders in it.
