People Operations Specialist - Snr

Posted Yesterday
3 Locations
In-Office or Remote
Senior level
eCommerce • Logistics • Other • 3PL: Third Party Logistics
The Role
Provides strategic HR partnership to country leadership, covering workforce planning, organizational effectiveness, employee and industrial relations, change management, talent and succession planning, leadership coaching, performance management, people analytics, and continuous improvement. The role localizes regional HR programs for Malaysia, ensures legal and regulatory compliance, and uses workforce insights to improve organizational outcomes and employee experience.
Summary Generated by Built In
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

  • Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
  • Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

People Operations Specialist - Snr

Job Description (What You Will Do): 

  • Strategic Business Partnership
    • Serve as a trusted HR advisor to the country leadership team, providing strategic guidance on workforce planning, organizational design, talent management, succession planning, and performance optimization.
    • Translate business objectives into people strategies and action plans that deliver measurable business outcomes.

  • Employee Relations & Industrial Relations
    • Lead and manage employee and industrial relations matters, including investigations, disciplinary processes, grievances, misconduct cases, conflict resolution, and employee concerns.
    • Provide expert advice on employment legislation, due process requirements, and risk mitigation while ensuring fairness, consistency, and legal compliance.
      Leading projects to move away from standard case management to long-term strategic approach on employee relations.

  • Workforce Planning & Organizational Effectiveness
    • Develop and execute workforce planning strategies that align talent capabilities with current and future business needs.
    • Advise leaders on organizational structures, workforce productivity, capability building, and resource optimization.

  • Change Management & Transformation
    • Lead and support organizational transformation initiatives, including new operating models, culture change programs, and digital HR transformation efforts.
    • Drive adoption of change initiatives while maintaining operational stability, employee engagement, and compliance requirements.

  • Regional Program Localization
    • Partner with regional and global HR teams to adapt and implement enterprise-wide HR programs, policies, and initiatives to meet Malaysia-specific business and regulatory requirements.
    • Drive effective deployment and adoption of HR programs locally.

  • Talent Management & Succession Planning
    • Facilitate talent review and succession planning processes to identify, develop, and retain high-potential talent.
    • Build organizational bench strength and partner with leaders to strengthen leadership capability and readiness.

  • Leadership Coaching & Performance Management
    • Coach and develop people leaders on talent management, employee relations, leadership effectiveness, and performance conversations.
    • Support the performance management process by providing guidance, tools, and interventions to drive a high-performance culture.

  • People Analytics & Workforce Insights
    • Analyze workforce data, employee trends, talent metrics, and organizational health indicators to identify risks and opportunities.
    • Use data-driven insights to influence business decisions, improve workforce outcomes, and support strategic planning.

  • Continuous Improvement
    • Drive process improvement initiatives that enhance HR effectiveness, employee experience, and operational efficiency.
    • Support the evolution of HR practices through innovation, technology adoption, and best-practice implementation

Education:

  • Bachelor's degree or equivalent, in any discipline.

Experience:

  • Four (4) years relevant work experience in HR or related fields

Knowledge, Skills and Abilities

  • Fluency in English and local language
  • Judgement & Decision Making Skills
  • Presentation Skills
  • Written & Verbal Communication Skills
  • Accuracy & Attention to Detail
  • Influencing & Persuasion Skills

Job Posting End Date:

2026-11-30

Skills Required

  • Bachelor's degree or equivalent in any discipline
  • Four years of relevant work experience in HR or related fields
  • Fluency in English and the local language
  • Judgment and decision-making skills
  • Presentation skills
  • Written and verbal communication skills
  • Accuracy and attention to detail
  • Influencing and persuasion skills

FedEx Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FedEx and has not been reviewed or approved by FedEx.

  • Healthcare Strength — Access to medical, dental, and vision coverage is highlighted for direct FedEx roles, often with short waiting periods and eligibility for part‑timers who meet hour thresholds. Feedback suggests these plans, combined with paid parental leave, are perceived as a strong part of the package.
  • Retirement Support — A company 401(k) with match is emphasized, with eligibility beginning soon after hire in many roles and current plan materials maintained centrally. Feedback suggests this steady retirement vehicle helps offset base‑pay concerns for some roles.
  • Leave & Time Off Breadth — Paid time off programs that can scale to multiple weeks, plus holiday and sick time, are called out across postings. Feedback suggests this time‑off breadth provides meaningful value alongside hourly wages, especially where overtime ebbs and flows.

FedEx Insights

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The Company
HQ: Memphis, TN
500,000 Employees
Year Founded: 1973

What We Do

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. We owe our success as an industry leader to the more than 500,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team?

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