The Role
Provides day-to-day People Operations support across performance management, onboarding, offboarding, engagement, recognition, promotions, and employee programs. Serves as the HR contact for the Internal Operations practice, handling inquiries, maintaining Workday records, coordinating communications and deadlines, tracking work authorization updates, and supporting firmwide HR projects. The role also encourages responsible use of AI and automation to improve HR processes.
Summary Generated by Built In
From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.
Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.
The People Operations Senior Coordinator provides day-to-day HR operational support to the People Operations Senior Manager team and serves as the dedicated People Ops point of contact for the Internal Operations (Ops) practice. Ideal for an HR professional with 3–5 years of experience, this role suits someone who is organized, service-oriented, and eager to grow across the employee lifecycle in a fast-moving consulting environment.
What You'll Do:
- People Operations Support: Provide administrative and operational support to the Sr. Manager team across core people programs — performance cycles, calibration, promotions, and engagement initiatives — managing logistics, communications, and data tracking.
- Internal Ops Practice Partnership: Serve as the primary HR point of contact for the Ops practice; handle routine inquiries, triage requests, escalate complex matters to the Sr. Manager, and foster trusted relationships with employees and managers.
- Onboarding & Offboarding: Coordinate onboarding logistics for Ops practice new hires and transfers. Support offboarding through exit interview scheduling, Workday updates, and departure documentation.
- Performance Management Administration: Administer performance review cycles including timelines, communications, and completion tracking. Maintain accurate Workday records for PIPs, development plans, and promotions.
- Employee Programs & Operations: Administer spot bonus nominations, Core Value recognition, engagement survey logistics, and PTO/Basic Expectations monitoring. Coordinate immigration visa tracking and work authorization updates for the Ops practice.
- Communications & Documentation: Draft and distribute HR communications, templates, and process guides.
- Project Coordination: Support firmwide and practice-specific people programs as assigned, including logistics, stakeholder communications, and deadline tracking.
- AI Utilization & Development
- Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
- Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.
What You'll Bring:
- 3–5 years of progressive HR, People Operations, or HR coordinator experience, preferably in professional services or consulting.
- Experience supporting HR programs — performance reviews, onboarding, engagement surveys, or recognition — in a coordination or administrative capacity.
- Strong organizational and multitasking skills; able to manage concurrent deadlines with minimal supervision.
- Excellent written and verbal communication skills; high level of discretion and professionalism with sensitive and confidential employee information.
- Service-oriented partner who builds trust through responsiveness, consistency, and care
- Organized multitasker who manages competing priorities with composure and efficiency
- Clear, professional communicator across all organizational levels
- Eager learner who proactively builds HR knowledge and improves processes
- Collaborative across HR functions and with cross-functional stakeholders
- Innovative and AI-curious, with a drive to make HR smarter and more impactful through technology
- Composed and empathetic when navigating sensitive situations, including delivering difficult news and holding candid conversations, with professionalism and sound judgment
- Discreet and professional in all interactions, maintaining confidentiality with sensitivity
- Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
- Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
- This role is open to US-based candidates only; remote, hybrid, and in-office arrangements considered per firm policy.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or related field required; PHR or SHRM-CP in progress or recently obtained is a plus.
Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.
Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
Skills Required
- 3-5 years of progressive HR, People Operations, or HR coordinator experience
- Experience supporting HR programs such as performance reviews, onboarding, engagement surveys, or recognition
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills
- Discretion and professionalism when handling confidential employee information
- Bachelor's degree in Human Resources, Business Administration, or a related field
- PHR or SHRM-CP in progress or recently obtained
- Ability to responsibly use firm-approved AI tools and emerging technologies
- Candidates must be based in the United States
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The Company
What We Do
CrossCountry Consulting is a trusted business advisory firm that provides customized finance, accounting, human capital management, risk, operations and technology consulting services to leading organizations facing complex change. We partner with our clients to help them navigate pressing business challenges and achieve goals related to improving operations, minimizing risks and enabling future growth.
