East Bay Community Action Program
Jobs
People Operations Partner- Clinical Programs & Workforce Strategy
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The Role
Serves as the HR business partner for Medical, Dental, and Behavioral Health programs. Advises leaders on employee relations, performance management, recruiting, workforce planning, compliance, credentialing coordination, organizational design, career pathways, compensation analysis, investigations, and leadership development. Supports immigration processes, including H-1B activities, and helps advance clinical workforce strategy within regulated healthcare programs.
Summary Generated by Built In
Help Shape the Future of Healthcare Workforce Excellence
We are a visionary, collaborative team. We work hard and laugh a lot. We're looking for a self-starter who thrives in ambiguity, has the confidence to hold people accountable to clear expectations, and is excited about helping to lead culture change in a 62-year-old organization as we work to turn around our ways of work and become a high performing organization.
Job Description
Key Responsibilities
Clinical HR Partnership
Qualifications
Benefits
Why Join EBCAP?
About
East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.
Are you passionate about people, compliance, and building strong clinical teams that make a difference every day? Join East Bay Community Action Program and play a vital role in supporting the talented professionals who deliver life-changing medical, dental, and behavioral health services across our communities.
As our People Operations Partner for Clinical Programs & Workforce Strategy, you'll serve as a trusted HR advisor, collaborating with clinical leaders to strengthen workforce planning, support employee success, maintain regulatory compliance, and help advance key initiatives including our evolving Certified Community Behavioral Health Clinic (CCBHC) and Federally Qualified Health Center (FQHC) programs.
We are a visionary, collaborative team. We work hard and laugh a lot. We're looking for a self-starter who thrives in ambiguity, has the confidence to hold people accountable to clear expectations, and is excited about helping to lead culture change in a 62-year-old organization as we work to turn around our ways of work and become a high performing organization.
Job Description
The People Operations Partner serves as the dedicated HR business partner for our Medical, Dental, and Behavioral Health programs. This position combines employee relations expertise, workforce strategy, regulatory knowledge, and clinical operations support to ensure our healthcare teams remain compliant, engaged, and positioned for success.
Working closely with clinical leadership and the Director of Compliance & Credentialing, you'll help align talent initiatives, workforce planning, credentialing considerations, and employee relations practices to support high-quality patient care and operational excellence. You'll also play an important role in developing organization-wide job architecture, career pathways, and workforce planning strategies that support long-term growth and sustainability
Key Responsibilities
Clinical HR Partnership
- Serve as the primary HR partner for Medical, Dental, and Behavioral Health leaders.
- Provide guidance on employee relations, workplace concerns, performance management, and corrective action processes.
- Support recruiting, onboarding, internal transfers, and organizational changes within clinical programs.
- Manage employee separations, retirements, and transition activities in partnership with leadership.
- Partner closely with Compliance & Credentialing to align hiring, performance management, privileging, licensure, and separation activities.
- Help maintain compliance with healthcare regulations and accreditation requirements.
- Provide backup support for credentialing and compliance functions when needed.
- Coordinate immigration-related processes for eligible healthcare professionals, including H-1B visa activities.
- Support the creation and maintenance of job families, career pathways, and organizational leveling structures.
- Collaborate with leadership to develop workforce planning and succession planning strategies.
- Create practical tools such as job descriptions, leveling guides, and career framework resources.
- Assist with wage band development and market compensation analysis initiatives.
- Provide coaching and development guidance to leaders across clinical programs.
- Conduct or support employee relations investigations.
- Participate in culture initiatives, leadership training programs, and manager development efforts.
- Collaborate across the People Operations team to support organizational priorities and special projects.
Qualifications
We're looking for a professional who brings a combination of people expertise, strategic thinking, and healthcare compliance knowledge, including:
- Employee relations and conflict resolution
- Leadership coaching and development
- Workforce planning and organizational design
- Healthcare compliance awareness
- Contract management and administration
- Cross-functional collaboration
- Strong communication and documentation skills
- Organizational and project management skills
- Sound decision-making and independent judgment
- Attention to detail and discretion when handling sensitive information
- Ability to work effectively in complex, regulated environments
- Curiosity, adaptability, and a continuous improvement mindset
- Three to five years of progressive HR experience within healthcare, behavioral health, FQHC, or similarly regulated environments.
- Knowledge of healthcare regulatory and accreditation requirements and their impact on HR practices.
- Experience managing employee relations, investigations, performance management, and disciplinary processes.
- Proven ability to build productive partnerships with clinical leaders and compliance teams.
- Excellent written and verbal communication skills.
- SHRM-CP, PHR, or comparable HR certification, or a commitment to obtaining certification.
- Experience administering or monitoring provider contracts and agreements.
- Background in job architecture, job evaluation, organizational design, or workforce strategy.
- Experience working with Rippling HRIS.
Benefits
Why Join EBCAP?
At EBCAP, you'll have the opportunity to influence workforce strategy, support exceptional healthcare professionals, and contribute to programs that strengthen communities throughout Rhode Island. Your work will directly impact employees, leaders, and the patients they serve every day.
Benefits Include- Comprehensive medical and dental insurance
- Vision coverage
- Flexible spending accounts
- 403(b) retirement plan with employer match
- Employer-paid life insurance
- Generous paid time off package
- Mileage reimbursement
- Tuition reimbursement
- Professional development support
- Employee Assistance Program (EAP)
Ready to make an impact? Apply today and help build the workforce that powers compassionate, high-quality care across our communities.
About
East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.
Skills Required
- Three to five years of progressive HR experience within healthcare, behavioral health, FQHC, or similarly regulated environments.
- Knowledge of healthcare regulatory and accreditation requirements and their impact on HR practices.
- Experience managing employee relations, investigations, performance management, and disciplinary processes.
- Ability to build productive partnerships with clinical leaders and compliance teams.
- Excellent written and verbal communication skills.
- SHRM-CP, PHR, or comparable HR certification, or commitment to obtaining certification.
- Experience administering or monitoring provider contracts and agreements.
- Background in job architecture, job evaluation, organizational design, or workforce strategy.
- Experience working with Rippling HRIS.
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The Company
What We Do
East Bay Community Action Program (EBCAP) is a private, non-profit organization that provides a comprehensive range of health and human services to residents in Rhode Island's East Bay area. Their offerings include health and dental services, behavioral health programs, and various community initiatives aimed at supporting individuals and families of all ages. EBCAP is dedicated to helping clients achieve their full potential by connecting them with the appropriate services at the right time.
