The Global People Operations Team is dedicated to delivering seamless service, prioritizing the needs of Mironeers and our business. We aim to establish a comprehensive around-the-sun support model. Embracing a frictionless and data-driven approach, we advocate for employee self-service to boost autonomy and efficiency. Our mission centers on maintaining secure, compliant, and agile global people operations.
About the Role- Lead the People Operations Team in Yerevan. Foster a culture of care, empathy, and high-performance, ensuring our team consistently delivers exceptional service to our fellow Mironeers
- Ensure all People Operations activities comply with legal and ethical standards in Armenia. Stay abreast of the latest trends and best practices in People Operations and incorporate them into our strategies
- Provide in-country support for the Yerevan hub this includes:
- Being a point of contact with people leaders and employees on the ground in Yerevan -- People Ops does not advise -- we listen and escalate
- Share insights and suggestions to PBPs if there are themes within organizations and teams
- Work with Talent Team on projects to increase engagement for the Yerevan hub
- Serve as a liaison to the Employee Relations Team on any onsite investigations and terminations
- Support the development of efficient processes and programs
- Build and maintain strong relationships with key stakeholders across different functions
- Take a proactive approach to identifying and addressing service delivery gaps. Implement innovative solutions to streamline operations and enhance the quality of services provided to our internal customers.
- Utilize data and analytics to inform decision-making processes. Monitor key performance indicators to identify trends and areas for improvement
- Comprehensive understanding of the labor laws and regulations in Armenia
- 6+ years of experience in People Operations or People Service Delivery
- 4+ years leading and managing a team
- Fluency in both Armenian and English are required includes exceptional verbal and written communication skills and the ability to effectively communicate with all levels of the organization
- Ability to work evenings 2-3x a week
- Previous experience working for a global company is highly desirable
- Experience in Workday and ticketing systems (e.g. Jira, ServiceNow) is preferred
- Capable of balancing strategic planning with efficient execution
- Ability to adapt to changing business needs and thrive in a dynamic environment
- Sensitivity to and understanding of cultural differences and the ability to navigate these in a business context
- Competitive equity package
- Health insurance for you and your family
- Help with relocation
- Breakfast, lunch, snacks, and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
- Travel allowance for your commute
#LI-ID2
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Miro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Miro and has not been reviewed or approved by Miro.
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Wellbeing & Lifestyle Benefits — Wellbeing support is reinforced through free daily catered meals and breakfast twice per week, alongside wellness and home-office stipend elements. Learning and development stipends and online course subscriptions also add to the overall value of rewards beyond cash compensation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision with strong employer premium support in the US and similar subsidies elsewhere. Mental health support and fertility benefits are also included, broadening the health-related value of the package.
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Equity Value & Accessibility — Equity is positioned as a meaningful part of total rewards, with competitive RSUs and the potential for high perceived upside tied to the company’s valuation trajectory. This equity component is repeatedly framed as a key differentiator of the overall compensation package.
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What We Do
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world. At Miro, we are a team of nearly 1800 dreamers, thinkers, builders, storytellers, and designers from all over the world. That scale is one of our strengths, along with the intentionality behind our values. We champion one another to win the world. We lead with empathy and understanding to keep ourselves humble and our product human. We dream big, aim high, and let our failures inform our future successes. If you want to become a part of our team, keep reading to learn more about who we are and who you can become, with us.
Why Work With Us
We don't joke about our values. Everything we do, from how we hire talent, promote employees, and celebrate our people is informed by our values. Our values shape what we stand for, and what we stand against: - Play as a team to win the world - Focus on impact and make it happen - Learn, grow, and drive change - Practice empathy to gain insight
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